Senior Director, Account Management, Consulting

About the Role: 

We are looking for a Senior Director to lead a team of individual contributors and front-line managers, owning the strategy, vision, and execution for our rapidly growing Consulting Account Management business. In this high-impact role, you will move beyond day-to-day management to build the "operating system" that enables predictable growth across renewals, expansion, and adoption. You will partner closely with Sales, Customer Success, and Product to drive commercial outcomes while bringing clarity, structure, and accountability to a fast-moving, high-stakes environment.

• Proven Leader: You’ve successfully managed teams and are passionate about developing your people.
• Systems-Oriented: You’re a strategic thinker who excels at creating efficient, scalable processes.
• Customer-Centric: You measure success by the success of your customers and inspire your team to do the same.
• Coaching & Feedback Enthusiast: You’re dedicated to adding value to your team through regular coaching and feedback.
• Ambitious & Curious: You approach challenges with curiosity and integrity, always striving to learn and grow.
• Experienced Relationship Builder: You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations.
• Servant Leader: You view leadership as a privilege and are deeply committed to helping others succeed.
• Effective Communicator: You can break down complex data into actionable insights and communicate them clearly.

What You’ll Do: 

• Lead a team of Account Managers, Account Directors, Key Account Directors, and managers to surpass our business retention and expansion targets in close partnership with Sales 
• Drive strong commercial results by coaching + modeling 360 degree client relationship-building and driving value realization for customers through strong product utilization 
• Accurately forecast retention and growth for your book of business through operational rigor, inspection, and a deep understanding of the dynamics of our accounts
• Own talent management and development for individual contributors and managers through hands on coaching, mentorship, and implementation/execution of scalable performance management programs
• Maintain strong performance + uphold our cultural values through a period of change and transformation
• Craft a clear narrative for your team’s performance + customer signals clearly to leadership
• Recruit top talent for your growing team
• Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer facing initiatives.

Candidate Requirements: 

• 10+ years of work experience in sales, account management, or client success
• 5+ years of direct people management experience
• 2+ year managing managers
• A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
• Ability to distill and explain complex issues in simple terms
• Experience operationalizing the customer journey 
• An intelligent, articulate, consultative and confident client facing professional
• Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture
• Superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality
• Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
• Outstanding oral, written and presentation skills
• Effective time management and task prioritization when under pressure