Director, CSG Strategy and Analytics

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is seeking a strategic, results-oriented Director to join the Customer Success Group (CSG) Strategy & Analytics team. In this pivotal role, you will partner with senior executives to design and execute initiatives that define the growth trajectory of our global business.
As a Director, you will lead a high-performing team dedicated to transforming Salesforce’s Go-To-Market (GTM) engine. By analyzing product-specific trends and identifying critical business needs, you and your team will serve as essential advisors to post-sales leadership, ensuring our strategy evolves alongside our technology.

Who You Are

The ideal candidate is a seasoned leader with a sophisticated analytical toolkit and a proven ability to manage complex change. You don’t just track projects; you build the executive alignment and cross-functional relationships necessary to move them forward. We are looking for a fast learner who possesses the gravitas to influence at the highest levels of the organization.

Responsibilities

• Lead and Mentor: Manage a team of 5–7 high-performing individual contributors with expertise in strategy, analytics, and insights development.
• Strategic Partnership: Collaborate with cross-functional leadership to deliver high-priority initiatives that enable the business to scale.
• Data-Driven Insights: Leverage data to conduct in-depth analyses across customer segments, regions, and product lines to identify key value drivers and growth opportunities.
• Executive Advisory: Act as a strategic thought partner to the CSG Leadership team, helping shape the post-sales strategy across the enterprise.
• Cross-Functional Orchestration: Serve as the connective tissue between global teams—including Sales, Product, Marketing, and Support—to facilitate collaboration and achieve common goals.

Basic Qualifications

• Experience: 7+ years in management consulting, investment banking, private equity, or a Strategy & Ops role within the technology sector.
• Education: BA/BS degree required.
• Communication: Outstanding written and verbal skills, with the ability to distill complex data into simple, actionable recommendations for diverse audiences.
• Analytical Toolkit: Proven experience manipulating and analyzing data using SQL, Excel, Tableau, or similar BI tools.
• Leadership: Strong business acumen with a track record of managing senior stakeholders.

Preferred Qualifications

• Change Management: Experience leading large, cross-functional teams through complex organizational transformations.
• Executive Presence: Ability to articulately present, defend, and debate recommendations at the executive level.
• SaaS Expertise: Deep understanding of enterprise software or SaaS GTM strategies.
• Agility: A high-energy, team-first attitude with the motivation to thrive in a fast-paced, evolving environment.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $164,000 - $261,500 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $196,800 - $285,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.