Senior Director Enterprise Platforms and Operations

Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description. Leaders at LifeStance are expected to foster a commitment to the organization values. 

COMPENSATION: $189,522 - $236,902 /annually in addition to a competitive bonus plan

KEY RESPONSIBILITES  

• Lead the product strategy and roadmap for enterprise platforms including EMR and operational systems. 

• Drive end-to-end operational efficiency improvements across RCM, scheduling, referrals, and call center operations. 

• Work with the Enterprise Interoperatbility team on the EMR integration strategy and execution. 

• Identify and implement AI-driven automation opportunities to reduce cost and improve throughput. 

• Establish platform performance KPIs including system uptime, throughput, cycle times, and cost-to-serve metrics. 

• Partner with Product and Engineering to prioritize and deliver scalable platform enhancements. 

• Lead platform integration and interoperability efforts across enterprise systems. 

• Develop a multi-year roadmap for enterprise platform scalability and modernization. 

• Establish governance and prioritization frameworks for platform investments. 

• Build and lead a high-performing team across platform operations, analytics, and automation. 

• Drive standardization of workflows and processes across markets and service lines. 

REQUIRED SKILLS AND KNOWLEDGE 

• Bachelor's degree required; advanced degree preferred. 

• At least 10 years of product management and platform design experience 

• At least 10 years of healthcare experience 

• At least 8 years of people management experience 

• At least 7 years of strategic leadership experience 

• Experience working with large-scale enterprise systems including EMR, RCM, and call center technologies. 

• Proven track record of driving operational efficiency and scalability initiatives. 

• Experience implementing AI or automation in operational workflows. 

• Strong understanding of healthcare data, interoperability, and system integration. 

• Direct experience in leading full cycle product development from idea to production release and management.  

• Experience in building and scaling high-performance product teams within a large healthcare organization.  

• Skilled at translating user needs into actionable technology and process improvements 

• Qualified candidates must be legally authorized to be employed in the United States 

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status. 

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture. 

PHYSICAL REQUIREMENTS 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.