Plans, architects, installs, configures, tests, validates, and supports Vocera communications solutions in customer healthcare environments. Integrates systems including phone, nurse call, patient monitoring, EHR, and messaging platforms. Leads workflow requirements, database architecture, troubleshooting, performance optimization, customer training, knowledge transfer, stakeholder communication, and cross-functional implementation activities.
Work Flexibility: Remote
Travel Percentage: 40%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
The Implementation Engineer will execute technical planning, architecture, and implementation of on-premise communications solutions that result in a successful deployment within the customer environment. In this role you will plan, architect, install, configure, test, and validate Stryker's Vocera solution; this includes supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the system software, and performing end-to-end system testing.
What you will do:
- Integrate Stryker’s Vocera solution with external systems: phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware
- Transfer knowledge to our customer’s technical staff to enable them to successfully maintain Vocera solutions; train the customer system administrator and help desk staff
- Create test plans, troubleshoot customer environments, and optimize the performance of the Vocera system
- Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements
- Coordinate activities effectively with internal cross functional teams
- Effectively communicate project status to stakeholders in a timely, consistent, and clear manner
- Observe security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.
- Protect the security of medical or sensitive records to preserve their confidentiality
What you need:
Required
- Bachelors in Computer Science or related technical field
- Minimum 2 years of relevant experience in a customer-facing technical services or support
Preferred:
- Demonstrated ability with HL7 integrations or healthcare IT interoperability
- Prior VMWare vCenter experience in large production environments; working knowledge of the supporting infrastructure (blade server systems, storage arrays, networking equipment) associated with creating and supporting modern virtualized data centers
- Experience with monitoring tools such as Nagios Zabbix, and Configuration management tools like Ansible or similar is a plus
- Experience with TCP/IP networking & security fundamentals as well as network load balancers (Citrix ADC; NetScaler or F5 Big IP)
- Demonstrated understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
- Prior experience integrating nurse call and/or patient monitoring systems
- Ability to deploy technology in the healthcare market is highly desired
United States of America Pay Ranges:
- USN: $77,700 - $129,500 USD Annual
- US5: $81,600 - $136,000 USD Annual
- US10: $85,500 - $142,500 USD Annual
- US15: $89,400 - $148,900 USD Annual
- US20: $93,200 - $155,400 USD Annual
- US30: $101,000 - $168,400 USD Annual
Travel Percentage: 40%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Plans, architects, installs, configures, tests, validates, and troubleshoots Vocera communications solutions in customer environments. Integrates systems with phone, nurse call, patient monitoring, EHR, and messaging platforms; gathers clinical workflow requirements; develops test plans; optimizes performance; trains customer technical staff; and coordinates implementation activities with stakeholders and internal teams.
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