IT Operations Specialist

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.

We’re looking for a Systems Administrator to own internal technology operations across the company. This role sits at the intersection of People, Engineering, and Security. You will be the first line of support, working closely with our People and Security teams to support employee workflows, manage access and security, and ensure internal systems operate reliably as we grow further.

You will initially report into our interim Systems Administrator, with the goal of growing into owning the function entirely across the organization within 3-6 months.

• Support team members by troubleshooting and resolving software, access, and security requests.

• Proactively identify and action opportunities to improve security, reliability, and operational efficiency across internal systems and access management.

• Manage user accounts, access levels, and permissions across our systems, ensuring everyone has the right level of access.

• Respond to IT support requests quickly and effectively, prioritizing requests based on urgency and impact.

• Maintain and improve internal IT processes, documentation, and workflows to increase operational efficiency.

• Work with our People team on onboarding and offboarding through improving or creating account provisioning automations.

• Act as a point of contact for vendors and platforms.

You will spend a significant amount of time working in Rippling, our HRIS and identity provider. Other core systems include:

• Google Suite

• Slack

• Atlassian

• Notion

• Zendesk

• Salesforce

• 1-3 years of experience in IT support, system administration, or helpdesk roles in a fast-paced environment

• Hands-on experience with SSO, IAM, and access management workflows

• Familiarity with email systems, DNS, domain management, and basic security

• Experience supporting team members and resolving technical issues in a remote-first environment

• Take ownership of IT support and internal systems

• Be curious and persistent when diagnosing and resolving requests in the long term

• Move quickly and communicate clearly while supporting employees

• Have a solid technical foundation around identity and access management

• Excited by developing and scaling the IT function

• Self-motivated and driven to learn

• Looking to grow your skills through direct experience leading the IT function

For this role, we require you to work 9 to 5 in PST (UTC-8).