Senior Manager of Business Transformation

Compensation: $135,000 – $145,000 base + bonus + benefits
Location: Remote (U.S.) with travel, including to Boston, MA

Why This Role

The Senior Manager leads end-to-end program set up for execution/implementation of specialty pharmacy initiatives across health system partners. This role is responsible for designing, planning, sharing, and optimizing complex, multi-site implementations involving clinical workflows, EMR integration, functional (e.g., IT, 340B, Payor Access, Medication Access, etc.) processes, and AI automation to ensure overall operational readiness.

The Senior Manager serves as the central point of coordination and initiative PMO Lead for deployment by internal cross-functional teams, health system stakeholders, and external third-party partners to ensure successful program launch, adoption, and long-term sustainability.

Key Responsibilities

Strategic Execution & Problem Solving

• Develop and manage detailed project plans and roadmaps, timelines, dependencies, deliverables, charters, and risk registers for complex engagements
• Conduct pre-launch readiness assessments (workflows, staffing, training, systems)
• Drive alignment of implementation activities with broader organizational and partner objectives
• Solve complex operational challenges while maintaining focus on short-term milestones and long-term outcomes
• Ensure successful go-live execution and serve as the primary point of contact for feedback, optimization, and long-term process improvement

Cross-Functional Program Management

• Support coordination of complex workstreams across clinical operations, pharmacy, and other related functions (e.g., IT/EMR/AI automation, 340B, Payer, and/or Trade Relations)
• Drive completion of multiple concurrent implementations at varying stages of maturity and/or across multiple sites
• Track progress against milestones and proactively identify and mitigate risks
• Manage competing priorities to meet timelines and deliverables

Stakeholder Engagement & Communication

• Serve as the central point of project management for internal/external third-party teams and their execution at health system partners
• Deliver clear, executive-ready status updates and synthesize insights into actionable communication and report, as appropriate, to senior internal/external stakeholders
• Facilitate governance (e.g., executive steering committees, leadership briefings, working sessions, etc.) and ensure overall structure sets program up for successful execution
• Build strong relationships to drive alignment, adoption, and long-term success for internal Shields stakeholders, Operation teams, and health system partners

Operational Optimization & Continuous Improvement

• Analyze workflows, processes, and performance data to suggest improvement opportunities
• Develop and refine standardized implementation playbooks and best practices
• Integrate new processes in a way that enables adoption and streamlines workflows
• Drive continuous improvement and ensure compliance with clinical and operational standards (e.g., develop a repository acting as a Center of Excellence for each project)

Qualifications

Required

• Bachelor’s degree preferrable in Healthcare Administration, Business, Pharmacy, or related field
• 4–6+ years of healthcare, pharmacy, or implementation project management experience (3+ years working in a healthcare, pharmacy, related environment with minimum of 2 years supervisory/direct project management experience)
• Proven ability to manage multiple large-scale, cross-functional implementations simultaneously
• Proficiency in project management tools (e.g., Smartsheet, MS Tools & Application Suite)
• Advanced project management planning and execution skillset
• Intermediate knowledge of AI tools in the marketplace and interest in using, engaging with, and learning and deploying such tools at health system partners

Preferred

• Management Consulting Experience (2+ years)
• Experience in specialty pharmacy or outpatient clinical program implementation
• Familiarity with EMR systems and healthcare technology integrations
• PMP, Lean Six Sigma, or similar certification
• Advanced degree (MBA, MHA, MS)

Core Skills & Competencies

Execution & Project Leadership

• Highly proficient in project planning, tracking, and on time delivery oversight
• Strong ability to manage complex timelines, dependencies, and competing priorities
• Disciplined execution with strong follow-through and accountability
• Execution focused, ready to collaborate with and inspire your team to build, iterate, launch, and learn quickly

Analytical & Strategic Thinking

• Strong analytical skills with ability to think critically and synthesize data into insights/actions
• Ability to assess current state processes and identify gaps or improvement opportunities
• Forward-thinking mindset with focus on scalable solutions and innovation

Stakeholder Influence & Communication

• Exceptional presentation and relationship management skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to influence and drive decisioning without direct authority across diverse stakeholder groups
• Strong ability to translate complex information into clear, actionable messaging

Leadership & Collaboration

• Demonstrated ability to lead cross-functional teams and foster collaboration
• Proven ability to coach, guide, and influence team members and stakeholders (indirect team members, senior leaders, etc.)
• Demonstrated ability to build alignment across teams and break down silos to drive outcomes

Adaptability & Innovation

• Ability to operate effectively and independently in fast-paced, ambiguous environments
• Nimble, creative, and solution-oriented approach to challenges
• Embrace change and drive innovation in processes and delivery models

What Success Looks Like

• Successful, on-time go-live of healthcare, pharmacy, and/or related programs at partner sites
• Strong stakeholder alignment and high partner satisfaction
• Minimal operational disruption with high adoption of workflows aligned to outlined timelines
• Scalable, repeatable implementation processes that improve speed-to-launch
• Effective management of multiple concurrent initiatives without degradation in quality
• Motivated by an innovative, fast-paced environment, and readiness to embrace change

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.