Leads learning and development across a hotel portfolio by designing and delivering training curricula, onboarding programs, service standards, and train-the-trainer initiatives. Partners with property leaders on hotel openings, rebrands, and operational changes; assesses competencies, identifies skill gaps, evaluates training effectiveness, and reports performance metrics. Requires multi-site program management and travel to U.S. hotel locations.
About Our Role:
The Senior Manager of Learning & Development serves as the driving force behind onboarding, service standards, and change management for the Trailborn Portfolio. This role partners closely with property leadership to build capable teams, ensure smooth operational transitions, and create consistent guest experiences.
Essential Functions:
- Training Program Development & Delivery — Architect, maintain, and facilitate training curricula for all hotel departments, ensuring content stays current (and property-specific as appropriate) with brand standards and compliance requirements.
- Culture & Service Standards Onboarding — Develop and maintain clear, accessible materials that articulate the Trailborn way of working and serving guests, ensuring every new hire understands and connects with the brand's service philosophy from day one.
- Transition & Change Management — Partner in leading the people-side of hotel openings, rebrands, and operational changes; develop transition playbooks and serve as the on-site training lead during these periods.
- Performance & Competency Assessment — Partner with GMs and department heads to identify skill gaps, evaluate training effectiveness, and report on key metrics including GSS Scores.
- Train the Trainer Program — Certify and develop property-level trainers at each hotel, equipping them with facilitation skills, coaching techniques, and the tools needed to deliver consistent training independently.
Qualifications
- 5+ years of experience in training, talent development, or organizational effectiveness, (ideally in a hospitality setting).
- Demonstrated ability to design and deliver multi-property or multi-site training programs.
- Willingness and ability to travel up to 50% of the time across U.S. hotel locations.
- Bachelor's degree in Hospitality Management, Human Resources, Education, or a related field preferred.
- Familiarity with Learning Management Systems (LMS) and e-learning authoring preferred.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads to assess customers’ insurance needs, recommend appropriate Property & Casualty coverage, and convert prospects into policyholders. The role includes paid training and licensing, customer consultation, sales closing, and remote collaboration. Representatives must work a set weekday and weekend schedule, maintain a professional home workspace, and meet high-speed internet requirements.
Top Skills:
Cable InternetDsl InternetFiber InternetPcWired High-Speed Internet
Beauty • Robotics • Design • Appliances • Manufacturing
Own global compensation cycle administration, system configuration, benchmarking, job architecture, salary structures, pay reporting, equity support, and compensation analysis across the Americas, EMEA, and APAC. Partner with HR, recruiting, payroll, legal, finance, and managers on offers, promotions, pay equity, and transparency requirements. Improve compensation operations through AI and automation, maintain data integrity, and deliver training and communications on compensation programs.
Top Skills:
Artificial IntelligenceAutomationBusiness IntelligenceFidelity PswGoogle SheetsMercerExcelOracle HcmPaveRadford
Beauty • Robotics • Design • Appliances • Manufacturing
Own end-to-end data products, including source onboarding, API and file-feed ingestion, orchestration, incremental and idempotent pipelines, Snowflake and dbt Cloud modeling, testing, documentation, alerting, and production reliability. Establish engineering standards, manage secrets and governance, use AI coding tools responsibly, collaborate with vendors and stakeholders, and mentor junior engineers.
Top Skills:
AirflowAmazon S3DagsterDbt CloudGitJinjaPythonRest ApisSftpSnowflakeSQL
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
