Leads enterprise-wide Patient Access Services and Pre-Service operations, overseeing quality, process improvement, Epic enhancements, training, data analysis, workforce management, strategic planning, compliance, and revenue cycle optimization across a large healthcare system.
Senior Manager Quality - Remote
The Senior Manager Operational Excellence is responsible for managing, evaluating and improving the Patient Access Services departments in all states to ensure stable, highly qualified Patient Access Services and Pre-Service teams across the enterprise. Specific program oversight may include process improvement, Epic enhancements and upgrades, training and education, data analysis and interpretation, including functions related to the management of teams, strategic planning and measurement, and human resource management.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
- H.S. Diploma or GED
- Bachelor's Degree in Healthcare management, public health, or related degree
- 8 or more years Patient Access Services or Revenue Cycle department experience.
- 10 or more years of experience in a large healthcare delivery system.
- 6 or more years management experience.
- Demonstrated experience with all aspects of Revenue Cycle including registration, scheduling, front desk check-in processes, authorization, denials, insurance billing.
- Demonstrated experience with the evaluation of issues and trends from both a creative and a systemic angle.
- Demonstrated experience with legal and compliance requirements of Access Services and Revenue Cycle including Joint Commission, EMTALA, HIPAA, CMS and others.
- Demonstrated experience with computer systems and I.T. solutions utilized within Revenue Cycle including registration/scheduling systems, automated eligibility solutions, computerized training delivery systems, payment processing systems, scanning solutions and third-party vendors.
- Demonstrated experience with development of training materials based on different learning styles.
- Demonstrated experience with standardizing complex and disparate practices and maintaining common processes.
- Demonstrated experience with process improvement methodology, change management, operational improvement in complex systems.
- Demonstrated experience with optimizing workflow processes with emphasis as they relate to complex computer systems.
Preferred Qualifications:
- Epic Healthcare Systems experience.
Salary Range by Location:
- California: Humboldt: Min: $63.50, Max: $100.26
- California: All Northern California - Except Humboldt: Min: $71.25, Max: $112.48
- California: All Southern California - Except Bakersfield: Min: $63.50, Max: $100.26
- California: Bakersfield: Min: $60.92, Max: $96.18
- Oregon: Non-Portland Service Area: Min: $56.79, Max: $89.66
- Oregon: Portland Service Area: Min: $60.92, Max: $96.18
- Washington: Western: Min: $63.50, Max: $100.26
- Washington: Southwest - Olympia, Centralia & Below: Min: $60.92, Max: $96.18
- Washington: Eastern: Min: $54.21, Max: $85.59
- Washington: Southeastern: Min: $56.79, Max: $89.66
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
About Us At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
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