Senior Manager, Supply Tech

The Community You Will Join: 

The Business organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality Homes, Hotels, Services and Experiences. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The Difference You Will Make:

Airbnb is seeking a Senior Manager, Supply Tech to lead a geographically distributed team while driving strategic initiatives across our business verticals. You'll reimagine our GTM technology ecosystem to drive productivity for sales and account management teams and operations teams and ensure we have the right, intelligent technology to help our teams that support hosts through their journeys. 

This is a role where you'll balance building and developing talent with solving complex business problems at scale. You'll own unified program roadmaps across Homes, Hotels, Experiences, and Services while partnering cross-functionally to deliver innovative technology and process solutions that keep our teams focused on hosts, not stuck in ineffective tools.

A Typical Day: 

People Leadership:

• Build and develop a distributed team across multiple verticals, driving talent transformation from enablement-focused to product owner mindset through hiring, performance management, and strategic transitions of contingent workers
• Establish team success and accountability by defining metrics, measuring program outcomes, and building strong stakeholder relationships that enable your team to drive strategy
• Create growth pathways for team members at various career stages while managing geographically distributed teams and technology partners
  

Strategic Work:

• Design and execute a unified roadmap strategy across acquisition and account management systems for all supply verticals, with deep hands-on focus on Homes account management 
• Lead cross-functional delivery by coordinating complex initiatives across Supply, Operations, Product Marketing, Engineering, and Analytics teams while serving as a thought partner to senior stakeholders on behalf of Supply Tech
• Influence technical architecture by partnering with Business Technology, Platform and Engineering teams to pressure-test business requirements, evaluate build vs. buy decisions, and challenge solutions business success in mind
• Solve complex business problems by evaluating technology solutions from CRM to custom builds without ego, focusing on capability density and keeping teams focused on hosts rather than ineffective tools
• Partner proactively with Advanced Analytics, various technical teams and other Supply Tech functions to identify collaboration opportunities across shared customer bases

Your Expertise:

• 12+ years in business systems, GTM product ownership, or technical program management with 3+ years managing distributed teams
• Deep expertise in go-to-market systems, particularly acquisition and account management workflows, with strong understanding of Salesforce capabilities, limitations, and alternatives
• Proven track record building and transforming teams - hiring, developing talent across experience levels, and managing performance through ambiguity while balancing IC work with management responsibilities
• Strategic problem-solving focused on business outcomes with platform-agnostic thinking and strong build vs. buy framework expertise
• Strong technical aptitude - can engage in architecture discussions, and engineering decisions with data-driven insights, and serve as technical consultant for non-technical audiences
• Exceptional stakeholder management and negotiation skills with VP and Director-level partners, influencing Product and Engineering teams unfamiliar with Sales and Operations organizations
• Executive communication skills for high-stakes presentations and ability to articulate complex technical concepts to diverse audiences
• Comfortable with ambiguity, complex stakeholder management, and identifying partnership opportunities across functions

Preferred:

• SQL proficiency for analysis and requirements definition
• Experience managing contingent workforce alongside FTE teams
• Background in marketplaces, multi-sided platforms, or B2B2C business models
• Familiarity with GTM productivity tools  and change management for internal systems adoption

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.