Senior Operations Manager

Job Summary

Job Description

• Responsible for the day-to-day operation to include, but not limited to, receiving, storing, picking, packing, and loading of all customer orders. Establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current. Lead and measure all daily processes to ensure order fulfillment and production are completed with excellence on a daily basis.

• Support local sales representatives and sales leadership to deliver outstanding customer service. Support current business by providing timely responses to service failures and customer concerns. Support the Sr. Director of Operations with resolving customer complaints as registered through the OSI process.

• Support all human resource processes at local facility. This includes helping to source and staff all positions, support the performance management process, administer compensation when necessary, and training and development. Create a culture that promotes positive employee relations. Exposure to confidential information and salary information for respective warehouse managers, supervisors, leads and hourly employees.

• Ensure safe practices are in place for the workforce and adhered to: including but not limited to, safety meetings, housekeeping, record keeping, and compliance with all local, state, and federal OSHA regulations.

• Manage exempt and non-exempt employee population to achieve company goals and maintain compliance with applicable policies, procedures and expectations.

• Responsible for the financial aspect of the Distribution Center Operations by controlling expenses and preserving assets.

• Effective communicator in both group and individual settings. Effective writing skills. Demonstrated ability to model effective leadership. Excellent presentation skills

• Extremely high sense of urgency. Capable of handling multiple priorities and extensive time demands. High level of personal integrity.

• Effectively navigates through complex situations, both internal and external, that may require multiple decision makers. Demonstrated experience in customer relations and the ability to lead work environments that embrace the principles of positive employee relations.

Management responsibilities:

• Typically manages through multiple Managers and/or Supervisors

• Oversee major projects/programs/outcomes

• Budget responsibility

• Interpret and execute policies for departments/projects; develop, recommend and implement new policies or modifications to existing policies

• Provide general guidelines and parameters for staff functioning

• Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies

Minimum Job Requirements:

Education & Work Experience

• Bachelor’s Degree and at least 5 years management experience with demonstrated abilities leading and developing subordinates and engaging/supporting warehouse team members OR High School diploma or equivalent and at least 7 years management experience with demonstrated abilities leading and developing subordinates and engaging/supporting warehouse team members.

Preferred Job Requirements:

Work Experience

• Experience in a large distribution center environment is preferred.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.