Senior Payments Sales Adoption Specialist

Company Overview: 

Designed for beauty, built for growth, PatientNow brings clinical-grade EMR with intuitive charting, smart AI automation, advanced photography, marketing, patient engagement, and seamless practice management into one elegant system. Everything works together naturally, helping clients create a smooth, intentional patient experience from consultation to checkout. Supported by a U.S.-based team that understands the pace and artistry of aesthetics, PatientNow provides the technology and partnership to scale with confidence.

Vision: Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission: PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values:

• Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
• Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
• Be Authentic – By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary:

This role is for an experienced and highly motivated SaaS Sales professional specializing in payments solutions. The Senior Payments Sales Representative will be responsible for driving revenue growth by selling into and expanding existing accounts within the client base.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Drive Payment Volume Growth: Focus on increasing the total dollar volume of transactions processed through PatientNow’s payments platform across the existing client base.
• Deepen Wallet Share: Expand payment solution adoption within current accounts by identifying underutilized opportunities and promoting higher transaction engagement.
• Consult on Payment Strategy: Analyze client payment trends and consult on best practices to optimize transaction routing, payment mix, and recurring payment usage.
• Deliver Strategic Value: Communicate the long-term revenue benefits of increasing volume through our integrated platform, including operational efficiencies, savings, and better reconciliation.
• Merchant Statement Analysis: Review client statements not only for rate savings but also to identify opportunities to consolidate providers, increase payment routing, and streamline reporting—all of which lead to greater volume.
• Collaborate Cross-Functionally: Work closely with Customer Success, Onboarding, and Support teams to ensure clients are fully activated and optimized for maximum payment throughput.
• Leverage Insights to Upsell: Use data and usage metrics to identify clients with high growth potential and propose strategies to scale their payment operations.
• Achieve Volume-Based KPIs: Meet and exceed goals tied to total payment volume (TPV), transaction growth, and customer retention, not just MID adds.
• CRM Expertise: Use Salesforce or other CRM tools to track activity, monitor account health, and manage the sales funnel with a focus on expanding volume per account.

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
• Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Education/Experience:

• 5+years experience in B2B sales: Senior roles typically require 5 or more years of experience in B2B sales, with a strong track record of meeting or exceeding sales targets.
• 2+ years SaaS sales experience 
• 2+ years Payments industry knowledge/experience
• Proven track record of exceeding targets, KPI’s, in a compliant, quality-driven setting
• Exceptional communication skills and ability to work with cross-functional teams
• Experience in solution selling, understanding customer needs and the ability to position payment solution as a strategic tool to address business challenges
• Strong understanding of payment processing workflows and metrics related to volume growth (e.g., TPV, ARPU, churn, usage penetration).
• Consultative sales mindset with ability to uncover expansion opportunities within existing customers.
• Analytical and data-driven; comfortable using client metrics to craft tailored growth strategies.
• Excellent communication and presentation skills, especially in demonstrating ROI from volume expansion initiatives.
• Highly collaborative and proactive, able to coordinate across departments to unlock and drive volume growth opportunities

Why You’ll Thrive Here:

In this role, you’ll get to: 

• Work at the intersection of innovation and impact, helping real-world practices grow and thrive in a rapidly expanding market;
• Collaborate with a talented, curious team that values experimentation, learning, and customer empathy;
• Be empowered to lead with autonomy while supported by strong leadership and product discipline; and
• Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology.

Supervisory Responsibilities:  This position does not have supervisory responsibilities.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Note: PatientNow jobs are listed on our careers page patientnow.com/careers and select job boards. We will never ask for payment or sensitive info. Official emails come from @patientnow.com, @recura.ai or [email protected]