Senior Product Designer

Why Join QBench?
 
At QBench, we're modernizing the behind-the-times LIMS (Laboratory Information Management System) market with a lab operating system labs genuinely love. Rated #1 on G2's Highest-Rated and Easiest-to-Use LIMS lists, we power everything from foodborne pathogen detection to molecular diagnostics, and we help labs do it faster and better.
 
Design is how we win from here. As we build on strong product-market fit, craft is our edge. Polish, clarity, and consistency are what set QBench apart, and they show up in the outcomes we care about: users learn the product faster (learnability), get work done with less friction (efficiency), recover easily when something goes wrong (error recovery), and genuinely enjoy using it (satisfaction). We're hiring a Senior Product Designer to own design at QBench: the person accountable for the quality of what we ship and the standard to which the whole team designs. Someone who leads with research, holds an exceptionally high craft bar, and uses AI as a force multiplier.

 The Role
 
You'll own design at QBench. As the senior design voice on a small, high-leverage product team (partnering closely with our Senior PM and product designer, and embedded across engineering, sales, and customer success), you'll own design for major product areas end to end, from discovery and research through polished, implementation-ready UI.
 
This is a craft-forward role, and Figma mastery is the foundation. You're a true Figma power user who sets, documents, and holds the line on the craft and design-system standard, and raises it over time. You'll be the person the team looks to for what "great" looks like, and the one accountable for getting the work there.
 
QBench sits at the center of critical work in scientific labs, so the experiences you design are felt daily by lab managers, QA leads, and bench scientists. If you're energized by deep domain problems, real ownership, and AI-augmented design, this role is for you.
 
What You'll Own
 
1. Product Discovery & Research

• Plan and run continuous qualitative research to deeply understand user needs, workflows, constraints, and unmet opportunities
• Translate raw findings into clear problem statements, opportunity areas, and design principles
   
• Build and socialize research artifacts (personas, journey maps, workflow diagrams) and contribute to a reusable, searchable research repository
• Ensure insights actively inform product and design decisions across the team

 
2. End-to-End Feature Design & Delivery

• Own the design of features from early concept through final UI and implementation readiness
• Produce wireframes, interactive prototypes, and high-fidelity Figma designs that clearly communicate behavior and intent
• Partner with Product and Engineering on scope, feasibility, and trade-offs
• Keep designs implementation-ready, scalable, and aligned to system patterns

 
3. Usability, Accessibility & Iteration

• Plan and run usability testing to validate designs before and after release
• Identify usability and accessibility gaps; champion best UI/UX for the end user
• Iterate on shipped features based on research, analytics, and qualitative feedback

 
4. AI-Augmented Design

• Use AI tools (Claude, Figma Make) to accelerate exploration, ideation, content, and synthesis
• Generate first-pass wireframes, variations, and microcopy, then refine with human craft
• Apply AI to synthesize research and surface patterns; share reusable AI workflows with the team
• Transform research → design delivery by building working code prototypes with Claude Code, then moving smoothly between those prototypes and high-fidelity Figma designs.

 
5. Design System, Craft & Standards (own outcomes)

• Evolve the QBench design system (components, patterns, tokens, usage guidelines), keeping craft and consistency high
• Set, document, and maintain the team's Figma and design-system standards, and raise the bar over time, holding the work (yours and the team's) to it
• Reduce visual drift and one-off patterns; partner with Engineering on feasible, reusable components
• Own the outcomes here and delegate execution to our design contractor where it makes sense

Who You Are
- The owner of design quality. You take personal accountability for how the product looks, feels, and holds together, and you raise the standard rather than just meeting it.
- Senior craft + systems thinker. You set a high visual and interaction bar, and you see a product as a system, spotting friction and designing scalable patterns, not one-offs.
- A Figma power user. Figma is a fluent working tool, not a hurdle. You uphold and raise the standard for the team, and your files set the example others follow.
- Research-led and customer-obsessed. Great design decisions start with understanding the person on the other end. You run interviews, synthesize messy qualitative data, and turn it into clear direction.
- You use AI today, and you want to push it further. AI is already a core part of how you design and research, and you're opinionated about what actually works. The landscape shifts constantly, and you're always learning and putting new capabilities to work.
- A force multiplier. You make the team better: clear async communication, generous context-sharing, and the judgment to know when to align vs. decide.
- Autonomous and high-agency. You don't wait for permission to improve things; you spot the opportunity and move.

What Success Looks Like
- You've shipped high-impact features that measurably improve key workflows
- Research you run is traceably informing the roadmap
- The product feels more consistent and polished, with the design system actually adopted and the craft standard visibly higher than when you arrived
- You're the recognized owner of design quality, and you've raised the team's bar for craft, Figma rigor, research, and AI-augmented design

Tools You're Comfortable With (or Excited to Learn)

• Figma (power-user level, required): fluent auto layout; component/variant/property architecture; variables, styles, and tokens; responsive constraints and breakpoints; rigorous file hygiene, annotations, and Dev Mode handoff; and the judgment to extend the design system
• Prototyping: code prototypes via AI tools (Claude Code) when a design needs real data or behavior; annotation when that's the most efficient path
• AI assistants: Claude and ChatGPT for ideation, synthesis, research, and content
• Collaboration: Loom for async walkthroughs; Slack/ClickUp for handoff
• Emerging AI tools: We experiment constantly. If you swear by something, we want to hear it


Qualifications
1. 6+ years in product design, ideally B2B SaaS in complex or technical domains
2. Figma power user with deep mastery of auto layout, components/variants/properties, variables and tokens, responsive constraints, file hygiene, annotations, and Dev Mode handoff, plus the ability to set, document, and maintain the team's Figma and design-system standards
3. A portfolio that demonstrates an exceptional craft bar across shipped, end-to-end work (concept, research, high-fidelity, shipped)
4. Hands-on research and usability-testing experience
5. Demonstrated use of AI tools in professional design workflows
6. Excellent written and recorded communication; thrives remote-first
7. Able to work within US-based time zones
 
Bonus points:
1. Experience in workflow-heavy or regulated industries
2. Experience with LIMS, laboratory software, or complex B2B systems
3. Track record evolving or leading a design system

What We Offer
 
Compensation
1. Base Salary: $120,000–$140,000
2. Variable bonus tied to performance
 
Benefits
1. 401k matching
2. Health, Dental, Vision Insurance
3. Paid time off & Leave
4. Technology (Phone/Internet) Reimbursement
5. Fully remote work environment

Ready to Join the Future of LIMS?
If you're excited to own design for a product used by cutting-edge scientific labs, we'd love to talk. Apply Now.