Leads the end-to-end buyer experience for commercial equipment and services. Owns product strategy, research, prioritization, cross-functional execution, measurable improvements, and stakeholder alignment. Uses customer insights, market trends, competitor analysis, and qualitative and quantitative data to make product decisions, drive growth, and deliver user experiences across product, engineering, design, and research teams.
Own the Seller Experience
- Define and execute the product strategy and roadmap for Seller Experience across our digital marketplace.
- Build intuitive, scalable experiences that empower sellers to manage their inventory, listings, pricing, offers, sales, and transactions.
- Identify opportunities to simplify seller workflows, reduce friction, and improve transparency throughout the selling journey.
- Balance immediate customer needs with our long term vision of one unified global marketplace.
- Drive seller adoption, engagement, satisfaction, and measurable business outcomes.
Solve Complex Problems and Deliver Results
- Lead initiatives spanning multiple products, systems, and business functions.
- Navigate technical constraints, legacy platforms, competing priorities, and organizational dependencies.
- Translate ambiguous problems into clear priorities, actionable plans, and incremental product improvements.
- Make informed tradeoffs between customer value, business impact, technical feasibility, and speed.
- Proactively identify risks, remove blockers, and drive decisions to keep initiatives moving forward.
Lead Through Influence
- Partner closely with engineering, design, sales, operations, finance, and other teams to deliver customer value.
- Build alignment around product priorities, customer problems, and desired outcomes.
- Influence stakeholders across different levels of the organization without relying on formal authority.
- Communicate product strategy, decisions, tradeoffs, and progress clearly to stakeholders and leadership.
- Challenge assumptions constructively and bring clarity to complex discussions.
Build Products Grounded in Customer Insights
- Develop a deep understanding of our sellers, their workflows, challenges, and unmet needs.
- Partner with research, analytics, and business teams to identify and validate product opportunities.
- Use customer feedback, behavioral data, and marketplace metrics to inform product decisions.
- Define and track success metrics across seller adoption, engagement, conversion, satisfaction, and operational efficiency.
- Continuously experiment, learn, and improve the seller experience.
What We’re Looking For
- 6+ years of product management experience, with a proven track record of building and scaling digital products.
- Marketplace product experience is required, ideally in a marketplace connecting buyers and sellers through digital transactions.
- Strong understanding of marketplace dynamics, including supply and demand, liquidity, conversion, and customer engagement.
- Demonstrated experience leading complex product initiatives involving multiple teams, systems, and stakeholders.
- Strong product judgment and the ability to prioritize effectively when resources, information, or requirements are limited.
- Proven ability to ship products and deliver measurable customer and business outcomes.
- Excellent communication, stakeholder management, and influencing skills.
- Experience collaborating with engineering teams on complex technical systems, APIs, integrations, and platform dependencies.
- Strong analytical and problem solving skills, with the ability to combine quantitative data and qualitative insights.
- A high degree of ownership, accountability, adaptability, and comfort operating in ambiguous environments.
What Will Set You Apart
- Prior experience owning Seller Experience within a marketplace, including seller onboarding, inventory management, listings, pricing, offers, or transaction workflows.
- Experience building seller tools, merchant platforms, or marketplace supply solutions.
- Experience modernizing legacy platforms and simplifying complex operational processes.
- Understanding of B2B marketplaces, ecommerce, auctions, or high value transactions.
- Experience working in global marketplaces with diverse customer segments and operational requirements.
- Demonstrated success influencing senior stakeholders and delivering results across organizational boundaries.
What Success Looks Like
Your First 90 Days
Your First 90 Days
- Develop a deep understanding of our sellers, their workflows, and their biggest pain points.
- Build trusted relationships with engineering, design, sales, operations, and other stakeholders.
- Assess the current Seller Experience, roadmap, technical dependencies, and opportunities.
- Establish clear product priorities and deliver early customer improvements.
Your First Year
- Deliver meaningful improvements across the seller journey, from managing inventory and listings to offers and transactions.
- Increase adoption and engagement of our digital seller tools.
- Reduce seller friction and reliance on manual operational processes.
- Demonstrate measurable improvements in seller satisfaction, conversion, or operational efficiency.
- Help advance our vision of a unified, scalable Seller Experience across Ritchie Bros.
Why Join Ritchie Bros.?
We’re building the next generation of a global marketplace that powers billions of dollars in equipment transactions.
You’ll have the opportunity to shape products used by sellers around the world, solve meaningful customer and business problems, and influence how an established industry operates.
This is a role with significant ownership, visibility, and impact. You’ll work alongside talented product, design, engineering, and business teams to rethink how sellers interact with our marketplace.
If you’re passionate about marketplaces, enjoy turning complexity into clarity, and want to build products that make a real difference for customers, we’d love to hear from you
We’re building the next generation of a global marketplace that powers billions of dollars in equipment transactions.
You’ll have the opportunity to shape products used by sellers around the world, solve meaningful customer and business problems, and influence how an established industry operates.
This is a role with significant ownership, visibility, and impact. You’ll work alongside talented product, design, engineering, and business teams to rethink how sellers interact with our marketplace.
If you’re passionate about marketplaces, enjoy turning complexity into clarity, and want to build products that make a real difference for customers, we’d love to hear from you
Ritchie Bros. Westchester, Illinois, USA Office
Westchester, IL, United States
Ritchie Bros. Chicago, Illinois, USA Office
Chicago, United States
Ritchie Bros. Downers Grove, Illinois, USA Office
Downers Grove, United States
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