Own regional execution of the Candidate Travel Program, align regional delivery to global policies and SLAs, coordinate cross-functional stakeholders, monitor workflows and performance, manage escalations, drive automation and reporting improvements, support capacity planning and business reviews, and coach regional program teams to ensure consistent candidate experience.
Job Summary & Responsibilities
Position Overview:
The Senior Program Manager serves as the regional owner for candidate travel delivery, ensuring alignment to the global operating model, policies, and service expectations while managing regional execution, escalations, and stakeholder coordination. This role bridges global strategy with regional execution, ensuring a consistent, high-quality candidate experience across the assigned region.
Core Responsibilities:
- Regional Program Ownership: Own regional execution of the Candidate Travel Program (US, EMEA, or APAC); ensure consistent delivery against global operating model, policies, and SLAs
- Stakeholder Coordination: Coordinate across Recruiting, Mobility, Relocation, and Travel stakeholders to align candidate timelines, dependencies, and expectations; facilitate cross-functional alignment on policy and process changes
- Workflow Monitoring & Exception Management: Monitor Juno workflows, dashboards, and performance metrics; intervene proactively on exceptions, disruptions, policy risks, or performance gaps
- Escalation Management: Manage regional escalations and high-priority candidate issues within defined SLAs; serve as the escalation point between Program Managers and Head of Program Delivery; resolve non-routine issues and complex candidate situations
- Candidate Experience: Ensure consistent, brand-aligned candidate experience across the region; maintain service quality standards and drive continuous improvement in responsiveness and issue resolution
- Automation & Reporting Partnership: Partner with Automation and Reporting resources to improve regional performance metrics, adoption rates, and identify efficiency opportunities
- Capacity Planning & Business Reviews: Provide regional input into quarterly reviews, capacity planning, and future-state design; prepare regional performance summaries and trend analysis for executive review
- Team Leadership & Development: Provide coaching and support to Program Managers and Specialists; ensure clear accountability and quality standards across the regional team
Success Measures:
- Regional SLA adherence and response times
- Low escalation leakage to senior leadership
- Smooth execution through volume spikes and hiring surges
- Regional CSAT scores and candidate feedback
- Accuracy and completeness of candidate travel execution
- Automation adoption and efficiency metrics by region
- Team productivity and employee engagement
Required Qualifications
- 7+ years of corporate travel account management, program management, or operations experience
- 3+ years managing regional or multi-location travel programs
- Strong knowledge of travel industry operations, policies, and automation platforms
- Demonstrated experience with workflow management systems (e.g., Juno, Avenir) and data analysis
- Excellent interpersonal, communication, and problem-solving skills
- Ability to manage multiple priorities and work across time zones
- Advanced proficiency in MS Office (Excel, PowerPoint, Word) and CRM platforms
- Strong analytical and reporting capabilities
- Bachelor's degree in Business, Operations, or related field preferred
Preferred Qualifications
- Experience with large enterprise recruiting programs
- Knowledge of candidate experience best practices and recruiting workflows
- Experience with SLA management and KPI tracking
- Background in business travel policy or mobility services
- Leadership experience managing small teams or matrix teams
- Bilingual Spanish is ideal
Direct Travel Chicago, Illinois, USA Office
Chicago, United States
Similar Jobs
Big Data • Fintech • Information Technology • Insurance • Software
Lead development, monitoring, and support of underwriting logic and data for an instant-decision platform. Perform audits, analyze underwriting metrics and data vendor integrations, run UAT, inform carrier implementations, and contribute to product and platform improvements with strong risk management and automation focus.
.png)
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Provide high-touch travel consulting and manage a full client portfolio using Navan and R&M technology. Deliver air, rail, car, ferry, black car and charter bookings, procure best rates via GDS/non-GDS channels, monitor bookings for savings, ensure policy compliance, achieve SLAs, and provide first-line support for mixed offline/online bookings.
Top Skills:
AmadeusGalileoGdsLcc Booking SystemsMS OfficeMixed-Mode Booking ToolsNavan TechnologyOta Booking SystemsR&MSabre
Big Data • Information Technology • Productivity • Software • Analytics • Business Intelligence • Consulting
Sell Celonis to enterprise Energy accounts across North America by expanding existing logos and securing new business. Manage full sales cycle for six-figure deals, engage C-level and operational stakeholders, deliver tailored demos and value propositions, collaborate with partners (Big 4, SaaS) and internal teams (pre-sales, BDRs, customer success) to drive revenue and market share.
Top Skills:
AnalyticsBiCelonis Process Intelligence PlatformErpProcess Intelligence GraphProcess MiningSaaS
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
