Manage and optimize Salesforce applications, workflows, integrations, migrations, roles, security settings, reports, dashboards, and documentation. Analyze business processes, identify system improvements, support implementations, train users, monitor storage, and provide escalation support. Serve as the Salesforce subject matter expert while mentoring administrators. The role requires extensive Salesforce administration experience, certification, data migration expertise, and experience supporting large Salesforce organizations.
Senior Salesforce Administrator
About the Role
TCP is working on modernizing its Salesforce org to improve data quality, tighten access, and rebuild key business processes. The Senior Salesforce Administrator will be TCP’s internal Salesforce lead for this work. The role partners with Sales, RevOps, Finance/Accounting and InfoSec while keeping day-to-day operations running smoothly for our users.
Lead Salesforce Modernization
- Migrate legacy Workflow Rules and Process Builder automation to Flow, and translate Apex logic into Flow where it makes sense
- Redesign access using permission sets and permission set groups, simplify the role hierarchy and sharing model, and review license fit
- Lead data quality work, including deduplication, duplicate and matching rules, field rationalization, and record type and page layout consolidation
- Design and implement parent-child account hierarchies across sectors
- Map and improve core processes such as account creation, trial-to-paid conversion, lead routing, and billing handoffs
- Coordinate with stake holders, consultants, subject matter experts and own internal decisions, testing, and sign-offs
Run and Support the Platform
- Govern integrations and integration users, including Zuora, Marketo, Outreach, Clay, and Certinia, with least-privilege access
- Manage releases across sandboxes, including testing, deployment, rollback plans, and documentation
- Monitor storage, field history tracking, and Setup Audit Trail, and keep change documentation current
- Build reports and dashboards that help teams track results
- Train users, drive adoption of new processes, and serve as the escalation point and mentor for other admins
- Partner with InfoSec on access reviews, data retention, and backup and restore practices
Requirements
Required
- 5+ years of Salesforce administration experience in a 500+ user org, plus Salesforce Administrator certification
- Hands-on experience building and troubleshooting Flows and migrating Workflow Rules or Process Builder
- Ability to read Apex and translate it into Flow
- Experience with large-scale data migrations, deduplication, and bulk data tools such as Data Loader
- Deep understanding of the Salesforce data model, object relationships, security model, and sharing settings
- Strong communication skills and experience gathering requirements from business stakeholders
Preferred
- Advanced Administrator, Platform App Builder, Sharing and Visibility Architect, or Data Architect certification
- Experience with Zuora billing integrations and Certinia (formerly FinancialForce)
- Experience cleaning up orgs with heavy technical debt or a history of org mergers
- Experience with release tools such as DevOps Center, Gearset, or Copado
- Experience building account hierarchies, especially for SLED and commercial customers
- Familiarity with data privacy and retention requirements
Benefits
- Competitive salary
- 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
- 8 hours to volunteer and impact the community
- Comprehensive benefits (Health/Dental/Vision/ 401K)
- Employee Choice Pre-Tax Benefit
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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