Senior Site Reliability Engineer, Tock

The Tock engineering team is looking for a site reliability engineer to help us support the next generation of restaurant bookings based on the system we've deployed everywhere from local dive bars to Alinea, The French Laundry, and Eleven Madison Park. As a Site Reliability Engineer, you will work with the rest of our Engineering team to ensure our products and infrastructure are reliable, fast, efficient, and secure with an eye to reducing toil.
This is an opportunity for you to work with world-class engineers and SREs on challenging problems while having a big impact on the hospitality industry. As a member of a growing team, you'll help define the next stage of our growth.
Tock Engineering takes a hybrid approach to work. Qualified engineers can choose to work from our offices, from home, or a combination of the two.
You will report directly to the Senior Director of Engineering at Tock.
You'll Get To...

• Work in our complex production environment and seek out ways to simplify systems and reduce toil.
• Accelerate our adoption of Config as Code and Infrastructure as Code.
• Troubleshoot production incidents and debug across distributed systems and at multiple layers (including network, system, and application).
• Define and measure Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to help teams make informed decisions about balancing reliability against engineering velocity.
• Shape the evolution of a large system.

Who We're Looking For

• At least 5 years of experience in an SRE or DevOps role
• Experience supporting HA products / infrastructure on public clouds using Kubernetes (AWS / GCP). We use GCP.
• Familiarity with using Config as Code and Infrastructure as Code to manage configuration and cloud infrastructure. We use Terraform, Ansible, and Helm.
• You understand all parts of a modern web-based application stack including frontend, backend, database, and networking.
• Fluency with one or more general purpose programming languages which could include: Java, Go, Bash, Python, Ruby, JavaScript, or TypeScript.
• Familiarity with security best practices.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $118,000 - $190,325 USD
The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Tock employees are eligible to receive equity in the company as part of their total compensation.
Tock's Growth

• Fast Company's "Most Innovative Companies" in 2021
• Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Featured in: The New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, and more

About Tock and Squarespace
Tock empowers restaurants, bars, and wineries with the tools needed to build successful businesses and deliver exceptional experiences. With a robust reservation and table management platform, thousands of businesses all around the world use Tock to generate revenue, increase covers, and keep guests coming back. In 2021, Chicago-based Tock became a part of Squarespace (NYSE: SQSP), a design-driven platform helping entrepreneurs build brands and businesses online. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers .
Our Commitment
At Tock, we embrace and celebrate the diversity of both our customers and employees. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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