Senior Site Reliability Engineer

TL;DR

As an SRE at Snappt, you will:

• Own the reliability, scalability, and observability of our platform
• Build out monitoring, alerting, and incident response processes so we catch issues before our customers do
• Standardize infrastructure provisioning (Terraform, Atlantis) and drive cloud cost visibility
• Partner with product engineering to improve developer productivity, CI/CD reliability, and cloud infrastructure setup
• Lead initiatives across security, compliance, and cross-functional engineering culture

Who we are

We are a Series A, well-funded tech startup that is kicking ass and taking names. In just two short years, we have captured nearly 10% market share… because our fraud detection technology is saving our customers millions, soon to be billions of dollars.

We are an entrepreneurial-led organization, passionate about building a company with awesome people and a relentless focus on the customer. And as cliche as it may sound, we walk the walk and stand behind our Core Values and how we treat one another.

We are a team of 90, soon to be 100+. If you’re like us and think you have what it takes to join us, keep reading!

What we do

Snappt is on a mission to bring trust back to renting. As a fast-growing PropTech company, we help multifamily operators stop fraud before it happens and approve renters with confidence. Our Applicant Trust Platform™ combines advanced AI and human expertise to make leasing fair, transparent, and secure. Trusted by many of the top names in multifamily, Snappt is redefining how the industry protects communities and makes smarter, safer leasing decisions.

At Snappt, our values guide how we work and how we win together. We aim to Be Kind in every interaction, knowing collaboration thrives on respect. We Live Curiously, asking questions and experimenting fearlessly to drive innovation. We Embrace Play, because creativity flows when we make space for joy. And we always Give a Sh!t, holding ourselves to the highest standards and caring deeply about the outcomes we deliver. These values fuel our culture and make Snappt a place where big challenges are met with bold ideas and real impact.

Who you are

• You are passionate; you throw your energy and conviction into the work you do.  
• You are naturally curious, with an innate desire to understand people, uncover opportunities for improvement, and proactively solve challenges that drive meaningful business outcomes
• You are collaborative and pragmatic; you thrive in environments where people work together to create winning solutions.
• You have a commitment to self-development and personal growth; you pursue your personal and professional interests with energy and enthusiasm.
• You assume positive intent; you believe your teammates and customers come from a place of good intention.
• You thrive in ambiguity, turning unstructured problems into scalable systems and processes.

What you will do

• Infrastructure & DevOps Tooling
  • Standardize Terraform/Atlantis usage, improve integration and documentation.
  • Streamline new-service bootstrapping to reduce time-to-first-deploy.
  • Manage overall cloud infrastructure health and availability as an enabler for product engineering teams.
  • Improve CI/CD reliability and developer experience across key platforms (e.g., fraud-platform).
• Monitoring, Alerting & Incident Response
  • Build Datadog monitoring with meaningful thresholds, tags, and alerting logic agentic AI systems—to address new and evolving business challenges.
  • Define and implement SLIs, SLOs, and SLAs across services.
  • Build platform health dashboards for leadership and team use.
  • Establish on-call rotations, severity levels, and incident response protocols.
  • Lead post-incident reviews and drive continuous improvement.
  • Coach product engineering teams to take on incident response processes and procedures from your best practices.
• FinOps & Cloud Efficiency
  • Implement AWS cost tagging, allocation dashboards, and anomaly alerting.
  • Partner with teams to review spend and drive optimizations.
  • Support cost controls in Databricks and production ML workloads (including Sagemaker integrations).
• Security & Compliance Enablement
  • Collaborate and drive initiatives to ensure compliance with frameworks important to Snappt, including SOC 2, ensuring practices continue to maintain a high level of security and compliance.
  • Build alerting, monitoring, and operational processes to ensure deeper compliance while automating where pragmatically possible.
• Cross-Functional Leadership & Culture
  • Host workshops (on-call readiness, Terraform/Atlantis, incident response).
  • Lead monthly security/infra reviews with eng leaders.
  • Collaborate with EMs and engineers to prioritize and plan SRE initiatives.

What you bring

• Required
  • Bachelor’s or Master’s in Computer Science, Computer Systems, Management Information Systems, or related field.
  • 5+ years’ experience in SRE, DevOps, or Infrastructure Engineering.
  • Strong skills in observability (Datadog, Prometheus, Grafana, or equivalent).
  • Experience defining/implementing SLIs/SLOs and incident management processes
  • Proficiency with Terraform and CI/CD (Atlantis, GitHub Actions, CircleCI, etc.).
  • Hands-on AWS expertise (ECS, S3, RDS, Lambda, VPC networking).
  • Strong communication/documentation skills for cross-team collaboration.
• Preferred
  • Experience with Databricks, SageMaker, or ML pipeline reliability.
  • Cloud cost optimization (AWS Budgets, Cost Explorer, anomaly detection).
  • Experience in high-compliance environments (SOC 2, HIPAA, PCI).
  • Background in developer enablement, DevEx metrics, or FinOps.
  • Familiarity with incident response tooling (PagerDuty, Opsgenie).

Where you’ll work

Snappt is a remote-first organization. 

We actually don’t even have an office. So if you’re accountable and do high-quality work...do it from anywhere. You can also expect to see your teammates throughout the year IRL, at company-supported retreats and events.

We are an Equal Opportunity Employer 

We believe the best ideas come from working with people of different backgrounds and unique perspectives.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Snappt makes hiring decisions based solely on qualifications, merit, and business needs at the time.