Senior Specialist, HR Operations (L06)

Job Description:

Role Title: Senior Specialist, HR Operations (L06)

Company Overview:

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview:

As part of HR team, the team you will be responsible for monitoring and executing requests from a shared ticketing system

Role Summary/Purpose: As part of HR Ops COE team you will be responsible for monitoring and executing requests from a shared ticketing system. You will work collaboratively with colleagues in Asia and the US to deliver a positive employee experience.

Key Responsibilities:

• Monitor and execute requests from a shared ticketing system

• Process Workday transactions according to standard operations procedures which include, but are not limited to, job requisition reviews/approvals, new hire processing, job changes, organizational changes, position management, compensation changes, and terminations

• Execute mass transaction loads in Workday as needed

• Optimizes data integrity by conducting regular audits and ensuring employee and job data are kept up to date and accurate

• Determine appropriate action to resolve duplicate, inaccurate or unclear information

• Provide support to HR and business managers on Workday and HR processes including position and organization management

• Support testing and roll-out of system enhancements, have a view on test cases, can challenge for adding more; specific to countries and processes

• Continuously identifying areas where we can improve accuracy, effectiveness and/or efficiency and then redesign the process

• Work cross functionally with HR, Finance, Legal and third-party vendors

• Complete other tasks and/or projects as assigned

• Keen eye to progressively improve process gaps and governance. Constantly give feedback to uplines on plugging process gaps

Required Skills/Knowledge:

• Bachelor’s degree with 1-2 years of experience in Human Resources/ Financial services, or in lieu of a degree 3-4 years of experience in Human Resources/ Financial services.

• 1-2 years of experience in Payroll, Statutory & Compliance, Workday and Process management

• ​Ability to multitask and willing to work in tough timelines

• Strong knowledge of MS office

Desired Skills/Knowledge:

• MBA or equivalent degree in Human Resources, Psychology or other related courses

• High Energy and Bias towards action;

• Fixes things before gaps become visible

• Proactively keeps line manager informed on metrics and SLAs

• Ability to maintain a high level of confidentiality

• Above average oral, written and interpersonal communication skills

• Ability to meet goals in a fast-paced environment preferably supporting Multi Country Processes

• Ability to maintain a positive attitude and professional image

• Proficiency in Microsoft Word, Excel and PowerPoint

• Should be able to design Excel Macros, Power Pivots, Formulas

• Proficiency on web-based applications

Eligibility Criteria:

• Bachelor’s degree with 1-2 years of experience in Human Resources/ Financial services, or in lieu of a degree 3-4 years of experience in Human Resources/ Financial services.

Work Timings: 7:00 am to 4:00 pm EST

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L4 to L6 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

• L04+ Employees can apply

Grade/Level: 06

Job Family Group: