Senior Talent & Development Specialist - AI Upskilling

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

As the Lead Designer for Enterprise AI Upskilling, you will be the primary architect of Nielsen’s internal AI upskilling approach. You will facilitate, design and implement solutions that advance Nielsen’s AI capability and adoption. Working in close partnership with IT, you will facilitate the strategic roadmap to develop our managers into AI Change Agents and lead the integration of AI solutions into role-specific workflows. This is a high-visibility role where you will use Design Thinking and Adult Learning Theory to ensure technical AI capabilities are seamlessly woven into the unique needs and behaviors of our global workforce.

Responsibilities

• AI adoption and leadership: Design and execute specialized development tracks that equip managers to lead as AI Change Agents, using LXD best practices to ensure high engagement and knowledge retention.

• Persona-Driven AI Integration: Partner with IT and Business Units to facilitate the integration of AI tools. You will lead the effort to identify high-impact opportunities for AI adoption by analyzing specific user personas and their daily friction points.

• Human-centered design facilitation: Lead the end-to-end design process—from conducting empathy interviews to building robust user personas—ensuring that AI solutions solve real-world problems for Nielsen employees.

• The "Bridge" Between Tech & People: Act as a specialized facilitator between IT’s technical roadmap and the employee experience, ensuring that AI integration is intuitive, impactful, and widely adopted.

• Strategic Consulting: Interpret complex internal business challenges and recommend AI-driven learning strategies that align with Nielsen’s long-term leadership and development and business goals.

• Iterative Learning Design: Design, pilot, and scale impactful learning experiences (simulations, workshops, and digital journeys) that move beyond theoretical knowledge into practical, persona-specific AI application.

Qualifications

• Mastery of Learning Experience Design (LXD): Deep familiarity with Adult Learning Theories and a track record of applying modern learning trends and best practices.

• Design Thinking Mastery: Expert-level ability to facilitate empathy interviews and translate qualitative data into actionable personas and learning journeys.

• Large-Scale Transformation: 10–15 years of experience leading enterprise-wide organizational change or workforce upskilling projects within a global context.

• Technical Collaboration: Proven experience working alongside IT or Product teams to implement technological solutions through a human-centric lens.

• Workflow Optimization: Understanding of how AI tools (LLMs, automation, etc.) can be applied to specific tasks to eliminate friction and increase output.

• Impactful Communication: Ability to influence executive stakeholders, anticipate objections, and manage the change narrative across diverse departments.

Academic Background: Bachelor’s degree required; advanced degree or specialized certifications in Instructional Design, Learning Science, or HCI (Human-Computer Interaction) strongly preferred.

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Enabling your best to power a better media future.

Holistic Rewards: We are committed to an inclusive benefits package that supports our employees and their families. This includes comprehensive health and wellness plans, a 401(k) with a Nielsen company match, and a generous paid time off policy. Depending on the role, additional benefits may include a company-provided vehicle and/or discretionary incentive/bonus eligibility.

Compensation Transparency: The posted base salary range is a reasonable estimate that  may be adjusted based on the final work location of the selected employee. Individual pay within the range is determined by factors such as experience, training, geography, certifications, and business needs. Beyond base salary, this role may be eligible for bonuses, equity, or other incentives.

Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class.

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