Senior Technical Implementation Specialist

About Plenful

Plenful is on a mission to move pharmacy forward through intelligent automation. We build AI-powered software that eliminates administrative burden, strengthens compliance, and unlocks revenue across critical pharmacy workflows, solving one of the biggest challenges in healthcare today: delayed patient care.

Built by a passionate team of former healthcare operators and world-class AI technologists, Plenful combines deep domain expertise with enterprise-grade technology to automate complex workflows across intake authorization, 340B program optimization, and pharmacy revenue reconciliation. Our AI platform is trusted by 95+ leading healthcare organizations to power smarter, faster, and more resilient pharmacy operations.

Backed by leading investors including Notable Capital, Bessemer Venture Partners, and TQ Ventures, Plenful is building the institutional memory for healthcare and powering the most complex, highest ROI healthcare workflows. We’re actively hiring as we continue to scale.

Learn more about our values and origin story at https://www.plenful.com/company.

Join our growing team!

As a Senior Technical Implementation Specialist team member, you can help us shape best practices for customer implementation, support, retention, loyalty, and expansion in close partnership with our Director of Technical Customer Success. Your responsibilities will expose you to a breadth of company needs as you collaborate cross-functionally with our technical, commercial, and executive teams. As the company grows, this critical role has significant growth potential. This is a unique experience to join a funded startup and see first-hand how a company is built.

What you’ll do

• Configure Plenful for New Customers and Use Cases: Work with customers to execute implementation on established use cases and help Plenful continually improve our implementation process, bringing customers value more quickly and efficiently.
• Engage Customers: Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist in custom configuration. Guide timelines, gently hold customers accountable to follow-up tasks, and continually raise the bar for customer experience.
• Support Customers: Provide omnichannel support for customers and help develop documentation on best practices with the Plenful platform.
• Collaborate with Account Management and Sales: Work closely with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules, ensuring alignment with client needs and market demands. Partner with Account Management and Sales to identify opportunities and lead implementations for contract expansions.
• Engineering and Product: Work closely with Engineering and Product Solutions on communicating new feature development needs and product requirements. Be a key part of the feedback loop between customers and product by providing business context, customer feedback, and input on product design.

What we’re looking for

• Experience
• • 4+ years of in Solutions Engineering, Implementation, Technical Account Management, or a related field
  • (Required) Direct experience in customer-facing roles or managing customer relationships
  • (Required) Ability to explain complex technical problems in concise communication targeted to audience
  • (Extremely Preferred) Experience in the healthcare industry (familiarity with data quality management, prior authorizations, benefits verification, etc.)
• Technical skills
• • (Required) Proficient in SQL
  • (Required) Proficient in Python
  • (Required) Experience with APIs and/or healthcare integration standards (FHIR, HL7) and related data formats (JSON, XML, YAML)
• Additional skills
• • Excellent verbal and written communication skills
  • Strong problem-solving skills, ability to articulate unstructured problems effectively and with a customer-focused approach to addressing client needs and resolving issues
  • Ability to work collaboratively across functions, including Sales and Account Management, to ensure a seamless customer experience
  • Highly organized, able to manage multiple accounts, and prioritize tasks independently.
• Miscellaneous
• • A genuine interest in healthcare and making the industry more efficient
  • Excitement to see and learn the company-building process firsthand alongside dedicated, hardworking, fun-loving team members
  • A bias toward action and enjoyment working in a dynamic, fast-moving environment
  • BA/BS degree preferred

Plenful Perks

• Great benefits include unlimited PTO, health insurance, meal stipend, health & wellness stipend, team off-sites, 401K matching, and stock options
• Join an all-star team with direct access to executive leadership
• Opportunities to further develop and refine your partnership acumen by partnering with our seasoned leaders