Develop, configure, test, deploy, and maintain ServiceNow applications and ITSM enhancements. Build secure REST and SOAP integrations, APIs, workflows, scripts, and automation using JavaScript, IntegrationHub, and MID Server. Configure ITSM modules, CMDB, portals, workspaces, and mobile experiences. Troubleshoot platform, integration, data, and performance issues while supporting security, testing, code reviews, releases, upgrades, documentation, stakeholder collaboration, and ServiceNow AI capabilities.
Role: ServiceNow Developer
Focus: ServiceNow development, secure integrations, ITSM, automation, and AI capabilities.
Key Responsibilities:
- Design, develop, test, deploy, and maintain ServiceNow applications and enhancements.
- Build secure REST/SOAP integrations, APIs, webhooks, IntegrationHub, and MID Server solutions.
- Develop JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
- Configure ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
- Build user-friendly experiences using Employee Center, Service Portal, workspaces, UI Builder, and mobile.
- Troubleshoot platform, integration, data, and performance issues; follow security, testing, code review, and release standards.
- Collaborate with technical/non-technical stakeholders and support upgrades, releases, documentation, and automation initiatives.
Required Skills:
- ServiceNow Development & Configuration – 4+ years
- JavaScript / Client & Server-side Scripting – 3+ years
- API Integration, REST/SOAP, JSON/XML, OAuth 2.0 – 2+ years
- ServiceNow ITSM, Flow Designer, IntegrationHub, Service Catalog, ACLs, CMDB – 2+ years
- Employee Center, Service Portal, UI Builder, Configurable Workspaces – 2+ years
- ServiceNow AI: Now Assist, GenAI, Predictive Intelligence, Virtual Agent, or AI Search – 2+ years
- Testing, source control, code review, release management, troubleshooting, and stakeholder communication – 2–3+ years
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
