ServiceNow IRM & SecOps Project Manager - Texas

This is a remote position.

ServiceNow IRM & SecOps Project Manager - Remote U.S.

Role Overview

Templar Shield is a boutique, high-performance consulting firm and ServiceNow Elite Partner. We specialize in Integrated Risk Management, Cybersecurity, Third-Party Risk, Operational Resilience, and AI Governance for highly regulated industries including critical infrastructure, financial services, healthcare, energy, and public sector.

• Lead full lifecycle of ServiceNow IRM and SecOps projects — from requirements gathering and scoping through design, configuration, testing, deployment, and transition to operations.
  
• Define project scope, objectives, deliverables, timelines, resources, and success criteria; develop and maintain detailed project plans, schedules, and budgets.
  
• Coordinate cross-functional teams (business risk/compliance, security operations, IT, DevOps/engineering, external vendors) to implement IRM and SecOps capabilities — including GRC workflows, risk assessments, vulnerability management, incident response automation, governance policies, compliance tracking, and reporting.
  
• Manage stakeholder engagement: interface with business leaders, security/risk executives, technical teams, and external partners; facilitate requirements gathering, maintain communications, and deliver regular status updates.
  
• Oversee change management: ensure that configuration changes, customizations, integrations, data migrations, and updates follow change-management processes, with appropriate documentation, version control, and testing (including User Acceptance Testing where applicable).
  
• Provide governance and quality assurance: validate deliverables (configurations, workflows, integration points), enforce compliance with regulatory frameworks or internal security standards (as applicable), and ensure best practices for IRM/SecOps are met.
  
• Coordinate training, documentation, and change-management activities for end users, administrators, and stakeholders; ensure smooth adoption of new processes and workflows.
  
• Identify, track, and mitigate project risks, dependencies, and blockers; escalate issues appropriately and ensure timely resolution to keep projects on track.
  
• Maintain and update project dashboards, status reports, and other project-management artifacts; document lessons learned and lead post-implementation reviews.
  

Required Qualifications 

• 5+ years of experience managing IT projects or programs — preferably with a focus on risk management, compliance, security, or GRC/SecOps.
  
• Demonstrated experience with ServiceNow — ideally involving IRM, GRC, SecOps, or related modules.
  
• Strong understanding of risk management, governance, compliance, and security-operations processes, frameworks, or best practices (e.g., GRC, IRM, vulnerability management, incident response).
  
• Excellent project management skills: scope definition, resource planning, scheduling, budgeting, risk/issue management, stakeholder communications, change management.
  
• Strong communication, collaboration, and interpersonal skills — ability to engage and influence across business, security, compliance, and technical stakeholders.
  
• Ability to work in a remote, dynamic environment, managing multiple concurrent workstreams and adapting to shifting priorities and timelines. Derived from remote-job examples.
  
• Familiarity with ServiceNow configuration/administration practices (roles, workflows, permissions, change-management, integrations) and, ideally, with IRM-related functions such as control and policy management, compliance automation, risk reporting.
  
• Willing to travel up to 50%
  

Preferred / Nice-to-Have

• ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist for Risk & Compliance (GRC/IRM), or SecOps.
  
• Project Management Professional (PMP) Certification
  
• Previous experience leading multiple, concurrent ServiceNow deployments or large-scale programs in enterprise environments.
  
• Understanding of regulatory or compliance frameworks relevant to risk and security (e.g., ISO 27001, SOC 2, internal audit frameworks, enterprise risk frameworks, etc.). Based on typical IRM/GRC job context.
  
• Familiarity with integrations between ServiceNow and third-party tools (e.g., vulnerability scanners, identity systems, security tools), data migration, scripting or automation workflows (e.g., REST APIs, Integration Hub), and general ITSM/SecOps best practices.
  
• Experience with training delivery, change management, and end-user enablement to support adoption of new processes and tools.
  

What We Offer

• Competitive compensation + annual performance-based bonus
  
• 100% remote-first culture
  
• Employer-sponsored health, dental, LTD, and life insurance coverage
  
• 401(k) with company match
  
• Paid training and certification sponsorship
  
• Work on frontier projects at the cutting edge of AI + Risk Management
  
• A collaborative culture where your process designs shape real industry solutions