ServiceNow Lead Developer

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Senior ServiceNow DevOps Developer is responsible for designing, developing, and supporting scalable DevOps capabilities across the ServiceNow platform. This role combines deep ServiceNow DevOps development expertise with modern DevOps engineering practices to automate software delivery, improve release quality, strengthen platform governance, and enable reliable integrations between ServiceNow and enterprise development toolchains.

The ideal candidate has a minimum of 5-years experience as a hands-on senior engineer who can translate complex business and technical requirements into secure, maintainable solutions while partnering with application teams, platform engineering, architecture, security, and operations teams.

Key Responsibilities

ServiceNow Development & Engineering

• Design, develop, configure, test, and support enterprise solutions on the ServiceNow platform.
• Develop server-side and client-side solutions using JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer, and IntegrationHub.
• Develop and maintain REST/SOAP APIs, scripted REST services, webhooks, and integration patterns.
• Build reusable components and automation while minimizing unnecessary customization and preserving platform upgradeability.
• Perform technical troubleshooting, root-cause analysis, defect remediation, and production support.

DevOps & Release Engineering

• Design and maintain automated CI/CD pipelines supporting ServiceNow development and deployment.
• Integrate ServiceNow with source-control and DevOps platforms such as GitHub, Azure DevOps, GitLab, or Jenkins.
• Automate build, testing, validation, change management, deployment, and post-deployment verification activities.
• Implement appropriate source-control, branching, code-review, and promotion practices across ServiceNow environments.
• Improve deployment reliability through automated testing, quality gates, rollback/recovery planning, and release controls.
• Troubleshoot pipeline, authentication, webhook, token, API, and integration failures.

Platform Governance & Quality

• Ensure solutions align with ServiceNow development standards, enterprise architecture, security requirements, and platform governance.
• Conduct code reviews and provide technical guidance to ServiceNow developers and engineering teams.
• Identify technical debt and opportunities to replace custom solutions with appropriate out-of-box platform capabilities.
• Participate in upgrade planning, regression testing, release readiness, and platform health activities.
• Support secure credential, OAuth, API authentication, and integration patterns.

Technical Leadership

• Lead technical design discussions and translate business requirements into implementable ServiceNow solutions.
• Mentor developers on ServiceNow engineering and DevOps best practices.
• Collaborate across application, infrastructure, security, architecture, operations, and vendor teams.
• Develop technical documentation, implementation plans, operational procedures, and troubleshooting guidance.
• Drive continuous improvement in development velocity, deployment quality, platform stability, and engineering practices.

Required Qualifications

• 5-7 years hands-on ServiceNow development experience in a large enterprise environment.
• Advanced knowledge of JavaScript and ServiceNow development frameworks/APIs.
• Strong experience implementing and supporting REST APIs, integrations, webhooks, OAuth, and authentication mechanisms.
• Experience with DevOps and CI/CD technologies such as GitHub, Azure DevOps, GitLab, Jenkins, or equivalent platforms.
• Experience with source control, automated deployment, testing, and release-management practices.
• Strong troubleshooting skills across ServiceNow applications, integrations, APIs, and deployment pipelines.
• Understanding of enterprise security, SDLC, change management, and production-support disciplines.
• Ability to lead technical problem solving across multiple engineering teams.

Preferred Qualifications

• Experience with ServiceNow DevOps, IntegrationHub, Flow Designer, Automated Test Framework (ATF), Microsoft GitHub and AzureDevOps, and ServiceNow APIs.
• Experience integrating ServiceNow with enterprise CI/CD and software-development ecosystems.
• Familiarity with ITSM, CMDB, ITOM, Change Management, Incident Management, and Problem Management.
• Experience supporting ServiceNow upgrades and complex production releases.
• Knowledge of cloud and infrastructure technologies such as Azure or AWS.
• Experience working in Agile/Scrum engineering environments.
• ServiceNow certifications such as:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Relevant Certified Implementation Specialist (CIS) credentials

Core Competencies

• ServiceNow Development
• DevOps / CI/CD Engineering
• JavaScript
• REST API & Integration Engineering
• Git / Source Control
• Release Automation
• Production Troubleshooting
• Platform Security
• Technical Architecture
• Root-Cause Analysis
• Code Review & Engineering Standards
• Cross-Functional Technical Leadership

Success Measures

Success in this role would be demonstrated through:

• More reliable and repeatable ServiceNow deployments
• Reduced manual effort within the development-to-production lifecycle
• Improved deployment stability/quality and fewer production defects
• Faster identification and resolution of pipeline and integration failures
• Increased use of automated testing and release controls
• Strong adherence to platform architecture, security, and development standards
• Effective technical leadership across ServiceNow development teams

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.