We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
About Our Team:
The Site Reliability team prides itself on the breadth and depth of knowledge it maintains in understanding and orchestrating crucial operational activities across the portfolio of businesses within Enova. Acting as the primary link between our business stakeholders and engineering departments, we serve as the definitive escalation tier for intricate technical challenges and facilitate the recovery process during production downtime. We prioritize deep application troubleshooting, systemic reliability, resiliency, observability, and operational excellence over pure infrastructure automation.
About the Role: We are looking for an experienced, senior engineer ready to step into a formal leadership position. You do not need prior formal people management experience, but you must have a proven track record of mentoring engineers, leading system reliability solutions, and owning complex application escalations. You’ll act as a liaison between the SRE team and numerous brand stakeholders, advocating for high quality solutions, eliminating roadblocks, and supporting the team’s shift to improve reliability across Enova’s brands. You will also partner with TechOps leaders to coach team members, support their professional development, and cultivate a cooperative workspace that empowers the group to achieve its maximum capability.
Responsibilities:
- Directly lead, coach, and mentor a 4-person Site Reliability team, fostering a culture of operational excellence.
- Balance team priorities across projects and operational tasks while overseeing on-call rotations to ensure effective issue resolution.
- Serve as the escalation point for our stakeholders, including taking ownership of deep application support challenges.
- Actively evaluate system reliability trends to identify root causes and partner with Product Engineering to implement long-term reliability and observability improvements.
- Monitor team performance metrics to drive improvements while leading team growth through mentorship, professional development, and recruiting.
- Support Incident Commander (Person in Charge) during production outages to rapidly diagnose, triage, and resolve complex production and application issues alongside Software Engineering and IT.
Requirements:
- Extensive experience (5+ years) as a Senior Engineer with a deep focus on Application Support, Incident Response, and Service Reliability concepts (Note: This is an escalation and reliability leadership role, not a pure DevOps/infrastructure-as-code position).
- Demonstrated maturity in engineering concepts with a history of mentoring, training, or acting as an escalation point for other engineers.
- Experience in on-call duties and high-stakes incident management.
- Strong programming proficiency in at least one language (Ruby, Python, Java, or Go) to build tooling and assist in deep-dive troubleshooting.
- Proficiency in SQL for data analysis and issue investigation.
- Exceptional communication skills, with the ability to tailor technical explanations to both engineering peers and business stakeholders.
Nice to Have:
- Experience working in a regulated financial environment.
- Advanced experience with observability and monitoring platforms (e.g., Splunk, DataDog, Grafana).
Compensation:
The budgeted annual salary range for this position is $105,000 to $155,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Enova Chicago, Illinois, USA Office
175 W Jackson - Located right in the Loop and easily accessible from the suburbs or the city.
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