Provide L2/L3 production support for SnapLogic integrations and data pipelines. Monitor jobs, interfaces, logs, alerts, and error queues; troubleshoot integration failures, APIs, data transformations, and performance issues. Conduct root cause analysis, implement corrective actions, support deployments and validations, manage incidents, and coordinate with business users, application teams, and vendors. Maintain documentation and runbooks while participating in on-call support.
This is a remote position.
Job SummaryWe are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.
The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.
- Provide L2/L3 support for SnapLogic integrations and data pipelines.
- Monitor integration jobs, scheduled tasks, and production interfaces.
- Investigate and resolve integration failures, data issues, and performance bottlenecks.
- Perform root cause analysis (RCA) and implement corrective actions.
- Support API integrations, REST/SOA services, and file-based interfaces.
- Troubleshoot data transformation, mapping, and routing issues.
- Work closely with business users, application teams, and external vendors to resolve incidents.
- Support deployment activities and post-release validations.
- Monitor error queues, logs, and alerts to ensure integration stability.
- Create and maintain support documentation, knowledge articles, and operational runbooks.
- Participate in on-call support and production issue management.
- 3+ years of experience in Application Support or Integration Support.
- Hands-on experience with SnapLogic pipelines and workflows.
- Good understanding of ETL, data integration, and API concepts.
- Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.
- Strong SQL skills for data validation and troubleshooting.
- Experience with incident management and ticketing tools such as ServiceNow or Jira.
- Good understanding of integration monitoring and error handling.
- Strong analytical and problem-solving skills.
- Experience with ERP, CRM, WMS, or Supply Chain applications.
- Exposure to cloud platforms such as AWS or Azure.
- Knowledge of API Management and middleware platforms.
- Experience with scheduling, automation, and batch processing.
- Familiarity with warehouse and logistics business processes.
Similar Jobs
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
Leads technical accounting, SEC and external financial reporting, complex US GAAP analysis, audit and SOX compliance. Drives finance transformation through BlackLine’s Customer Zero initiative, responsible AI adoption, reporting workflow automation, and data warehouse implementation. Advises senior finance and cross-functional leaders, develops the accounting team, partners with Product and Engineering, and represents BlackLine with customers and industry stakeholders.
Top Skills:
Bi/Reporting ToolsBlacklineData WarehousingErp/Reporting SystemsSnowflakeVerity Ai
.png){kind=logo}
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Supports IT services for live events and remote operations, including endpoint devices, network infrastructure, remote infrastructure kits, inventory, documentation, dashboards, and vendor coordination. The role partners with broadcast, digital, and security teams, implements technology and AI initiatives, and provides onsite support at remote event locations. Extensive travel, overtime, weekends, and non-traditional hours may be required.
Top Skills:
GrafanaLan/WanMicrosoft CopilotRoutersSelectoraiSevoneSnmpSwitches
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Leads corporate communications technology products and platforms, including intranet, CMS, email marketing, event management, and employee engagement solutions. Defines product strategy, roadmaps, backlogs, requirements, and success measures; partners with stakeholders, engineering teams, architects, and vendors to deliver scalable solutions. Oversees projects, budgets, risks, testing, deployment, governance, and operational readiness while providing technical guidance, resolving complex issues, and mentoring junior team members.
Top Skills:
AgileCampaign Management ToolsCmsDigital Asset Management TechnologiesEmail Marketing PlatformsEmployee Engagement TechnologiesEvent Management PlatformsExcelInternet PlatformsIntranet PlatformsJIRAPowerPoint
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
