Lead design and development of enterprise-scale ServiceNow solutions (HR, Legal, Finance). Architect integrations, automation, AI-powered capabilities, dashboards, and upgrade-safe frameworks. Own end-to-end delivery, mentor developers, drive platform best practices, and ensure security, performance, and DevOps alignment.
We are looking for a talented Software Engineer Senior- Service Now to join our team specializing in Systems/Information Technology for our Corporate organization in Indianapolis, IN.
In this role, you will make an impact in the following ways:
- Deliver high‑quality software solutions by deeply understanding user needs, analyzing system flows, and resolving problem areas throughout the full software development lifecycle.
- Create clarity and alignment through well‑structured documentation, flowcharts, technical layouts, and solution demonstrations that support seamless implementation.
- Drive technical feasibility and innovation by evaluating requirements, defining problems accurately, and proposing effective, scalable solution designs.
- Translate business needs into smart tools by designing systems, specifications, and standards that enable teams to work more efficiently and make informed decisions.
- Advance the organization’s technical capabilities by recommending modern development tools, leveraging open‑source technologies, and actively participating in professional learning.
- Strengthen application performance and security by analyzing issues, identifying improvements, protecting confidential data, and refining processes and procedures.
- Ensure architectural integrity by defining application interfaces, articulating nonfunctional requirements, and applying architectural and testing standards across solutions.
- Promote Built‑In Quality and team agility by guiding teams toward modern mindsets, supporting decentralized decision-making, and fostering continuous improvement in development practices.
Responsibilities
To be successful in this role you will need the following:
- Security & Compliance Principles - Applies standards, tools, and best practices to embed security, privacy, and compliance into the design/build/test/operate lifecycle for products, services, apps, systems, software, and configurations—balancing protection, efficiency, and cost.
- Programming Principles - Applies programming languages, frameworks, and patterns to design, write, configure, test, and maintain software/solutions/systems that are efficient, secure, scalable, and reliable.
- Data Principles - Governs, models, secures, implements, and observes data flows to ensure integrity, quality, and compliance—enabling trusted, scalable, cost-conscious data use.
- Modern Development Practices - Applies modern engineering practices and tools—such as Agile/DevSecOps, CI/CD, automated testing, and infrastructure as code—to accelerate delivery, improve quality, and reduce risk across the SDLC.
- Solution Design - Translate business requirements into integrated designs, architectures, patterns, and system interactions that deliver customer value and align with enterprise standards and subject-matter platforms.
- Demonstrating Mastery - Maintains essential knowledge and proficiency in relevant domains, tools, technologies, methodologies, or frameworks through targeted credentials and rigorous proficiency, future-proofing organizational skills against strategic needs.
- Strategic and Innovative Thinking - Evaluates business and technology trends, anticipates future needs, develops creative approaches, and frames innovations to shape strategy and create durable value with cost-aware innovation.
- Technical Passion & Drive - Models curiosity and excitement for technology by self-initiating continuous development, experimenting with emerging technologies, and identifying insertion opportunities that accelerate business performance.
- Driving Effective Outcomes - Takes ownership, acts with urgency, and initiates action to turn goals into clear plans, decisions, guardrails, and cadences while navigating ambiguity and change to drive momentum and deliver consistent results.
- Engaging with Impact - Communicates with clarity and purpose to align stakeholders, foster collaboration, build trust, and influence coordinated action across teams and functions to accelerate outcomes.
- Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.
- Ensuring Customer Success - Embraces a customer-first mindset to deliver outcomes by linking customer needs and business priorities to aligned solutions, delivery, adoption, satisfaction, and realized value through sustained engagement that builds partnership and trust.
Education, Licenses, Certifications:
- College, university, or equivalent degree in Computer Science, Engineering, or related subject, or relevant equivalent experience required.
- This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Experience working as a software engineer with the following knowledge and experiences are preferred:
- Working in Agile environments;
- Fundamental IT technical skill sets;
- Taking a system from coping requirements through actual launch of the system;
- Communicating with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines;
- Professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations.
Core Responsibilities (Unique to the Role)
- Lead design and development of enterprise-scale ServiceNow solutions across HR, Legal, and Finance, including AI-driven automation and complex system integrations
- Design scalable, upgrade-safe frameworks and reusable components that drive automation, performance optimization, and standardization across corporate services
- Develop advanced reporting, dashboards, and analytics to measure automation impact, case trends, performance metrics, and operational KPIs
- Design and implement AI-powered solutions such as Now Assist, AI Agents, intelligent case classification, and predictive workflow automation
- Own end-to-end technical delivery from solution design through deployment, testing, and production support
- Drive hands-on development by translating functional requirements into ServiceNow technical designs and user stories, delivering scalable, high-quality solutions on time.
- Architect and implement complex integrations using REST/SOAP APIs, IntegrationHub, and enterprise middleware
- Drive platform best practices including code quality, DevOps alignment, governance adherence, and upgrade readiness
- Provide ServiceNow technical leadership within the Business Service Delivery PowerCell, mentoring developers and influencing long-term product strategy
- Partner with Product and Architecture teams to translate business transformation initiatives into scalable technical solutions
Required Skills, Education, and Experience
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or related technical field
- 6–10+ years of enterprise application development experience, including 4–6+ years of advanced ServiceNow development (HRSD and/or CSM)
- Strong expertise in JavaScript, Glide APIs, Flow Designer, IntegrationHub, and REST/SOAP API integrations
- Proven experience delivering complex, cross-functional automation solutions in large-scale, Agile enterprise environments
- ServiceNow certifications (CSA, CAD)
Preferred (Nice to Have)
- ServiceNow certifications (CIS – HRSD or CSM preferred)
- Experience implementing AI-powered capabilities (Now Assist, AI Agents) and integrating with enterprise platforms such as Oracle HCM or Finance systems
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