Solution Architect

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Customer Outcomes GTM team has a need to have a role in driving complex strategic deals and engage at an executive level in solution designs for large enterprise workflows such as Order to Cash, Procure to Pay, Hire to Retire, Record to Report, etc.
This role would be charged with engaging with Services Account Executive to have executive-level conversations and evangelize the platform's current and emerging capabilities.
The role would need to engage closely with the Solution Consultant (+Enterprise Architecture and Inspire when present) assigned to a customer to ensure the account and implementation strategy lead to the same vision.
In addition, the role will be responsible for engaging with ServiceNow's executive team to understand and contribute to innovation opportunities in the market and platform. The Services Sales Architect will also participate in industry solutioning across verticals such as FinServ, Manufacturing, Technology, etc.
What you get to do in this role:

• Provide technical and strategic thought leadership to clients in partnership with the Services Account Executives on how to best leverage ServiceNow Technologies.
• Develop deep personal relationships with clients and be a 'trusted advisor'.
• Engage with Services Account Executives and SW sales teams to craft beneficial commercial relationships to our clients and partner ecosystem.
• Engage with the strategy office and industry vertical teams to participate in innovation and future capabilities.
• Participate in large Services and Licensing pursuits.
• You will integrate with the Delivery community & learn how the Expert Services team operates to deliver high-quality and effective solutions for our customers.
• You will create customer-facing deliverables describing services proposals and Statements of Work helping customers achieve successful business outcomes.
• You will lead the implementation strategy solutioning with the customer to ensure an at-scale product adoption and create even more demand for the ServiceNow platform.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years experience in the IT Services industry.
• ServiceNow experience - minimum of 3-5 years
• Demonstrable experience in positioning strategic implementation platform strategies for professional services
• Consultative sales experience as an Enterprise Architect in IT or customer environment.
• Strong know-how on implementing platform strategies in Greenfield, Back2Baseline and integration scenarios
• Ability to collaborate and build strong relationships within the internal and external ecosystem, ensuring proper engagement with core teams and customers
• Skilled at concisely summarizing salient points to executives and thorough understanding of cloud application technology and trends
• Validated track record of meeting and exceeding quota and key success metrics
• Ability to segment opportunities and complex deal situations and identify appropriate investment of resources
• Cross-functional teamwork skills. Able to navigate tough conversations and challenging meetings with business partners
• Display a balance of strategic and tactual skills with a high level of intellectual agility.
• Strong focus on ownership and execution against deadlines while managing multiple opportunities at a time.
• 50% of travel required

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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