Solution Engineer, SLED - Chicago, IL

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Job Overview
This role supports business sales by applying technical expertise to develop and present wireless communication solutions for government clients. It involves consulting with customers to understand their business challenges and designing solutions using wireless network technologies and devices. The role requires maintaining expert knowledge of wireless products, network coverage, and value-added solutions to effectively address customer needs. Success is measured by the ability to facilitate customer engagements, provide accurate technical information, and support solution implementation. The work impacts organizational sales effectiveness and customer satisfaction by ensuring tailored, technically sound wireless solutions are delivered. The ideal candidate consistently overachieves on KPIs and MBOs (Presidents Cabinet, Winners Circle, and Peak Award caliber), thrives in a high-accountability environment, and partners closely with Government Account Executives as a proactive, highly responsive technical resource across the territory.

Job Responsibilities:

• Engage directly with customers to understand needs and present wireless communication solutions that address business challenges

• Conduct wireless network coverage analysis and review findings with customers to support solution design

• Assist customers with processing requests related to in-building wireless coverage to enhance connectivity

• Identify business opportunities and recommend appropriate wireless solutions to meet customer requirements

• Maintain expert knowledge of wireless devices, network technologies, and value-added solutions to support sales activities

• Also responsible for other duties/projects as assigned by business management as needed

• Leverage AI productivity tools (including generative AI platforms such as Claude) to accelerate solution development, tailor customer presentations, and streamline internal workflows in support of sales team objectives

• Cultivate trusted, long-term relationships with Government Sr. Manager and Account Executives as well as key government stakeholders; maintain high responsiveness and serve as the go-to technical partner across all active opportunities in the territory

Education and Work Experience:

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science, Engineering, Information Technology or related field (Preferred)
• 2-4 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. (Preferred)

Knowledge, Skills and Abilities:

• Cellular Networks (Required)

• Communication (Required)

• Customer Needs Identification (Required)

• Product Knowledge (Required)

• Solution Architecture (Required)

• Solutions Design (Required)

• Technical Demonstrations (Required)

• Technical Presentations (Required)

• Technical Support (Required)

• Wireless Networks (Required)

• Relationship Management / Executive Stakeholder Engagement (Required)

• Generative AI Tool Proficiency — e.g., Claude, Copilot, or equivalent (Required)

• Consistent Sales Achievement — demonstrated history of Presidents Cabinet, Winners Circle, Peak Award, or equivalent recognition (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $112,500 - $202,900, inclusive of target incentives

Base Pay Range: $78,750 - $142,030

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,  https://paylookup.t-mobile.com/paylookup?reqID=REQ367004¶dox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.