Solutions Engineer, Managed Services

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. 
Through the integration of ERP, HCM and/or CRM solutions, Net at Work  offers unique, industry-specific  solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. 

About this Position

As a Managed Services Solution Engineer, you will be focused on mid-market clients (typically 50-500 employees / ~$10-200M revenue). Your mission: design compelling, technically feasible, commercially sound IT solutions (cloud, managed services, infrastructure, security, business applications) and craft high-quality proposals that differentiate us in the competitive marketplace. You will work closely with sales leadership, services delivery leadership, vendor partners and client stakeholders.

You will also establish standards, tools and repeatable processes for solution development and proposals, and drive continuous improvement. You will be both a hands-on practitioner (designing high-value solutions) and a leader shaping the services proposition for the business.

Job Responsibilities

• Lead the end-to-end solution engineering and proposal lifecycle for mid-market opportunities: discovery, requirements gathering, solution architecture, cost modelling, implementation roadmap and proposal document creation.
• Collaborate with sales account executives, partner/alliances teams and delivery leads to understand client business challenges, define value propositions, and align solutions accordingly.
• Own and refine the services solution catalog for the mid-market: managed IT, cloud services, security & compliance, infrastructure, business applications, migrations, integrations, etc. (consistent with our managed service offering).
• Develop reusable templates, architectures, reference designs, cost calculators, proposal frameworks and documentation libraries to drive efficiency, quality and consistency.
• Maintain deep understanding of vendor ecosystems, technology trends, competitive landscape and mid-market buyer priorities. Translate that into differentiated solutions.
• Present solution proposals and architectures to senior client stakeholders and internal executives; articulate value, manage objections, adjust design to meet constraints.
• Monitor win/loss data, feedback from clients and delivery teams to iterate on solutions and improve proposal success rates.
• Collaborate with services delivery to ensure the hand-off from sales to implementation is smooth and ensures solutions proposed are practical, scalable and deliverable.
• Drive innovation in how we package services (offerings, pricing, delivery models) for the mid-market to support growth and profitability.

Job Requirements

• 3+ years of experience as a Senior Engineer or Sales / Solutions Engineer for managed services solutions, with a focus on cloud, security, and other emerging technologies.
• Industry certifications preferred, especially MSCSE, CCNE, CISSP.
• Industry experience delivering highly available, highly scalable managed IT solutions. 
• Experience creating high level estimates based on limited requirements. 
• Master at generating functional and technical Solution Design deliverables for both internal and external audiences. 
• Ability to travel throughout North America. 
• Business acumen: ability to build cost models, pricing proposals, ROI/value cases, articulate business benefit of technology.
• Leadership mindset: experience building and leading a technical team, fostering collaboration, accountability, and high performance.
• Comfortable working in a fast-moving services environment; able to handle multiple simultaneous opportunities and priorities.
• Experience with managed services business models, service-catalog design, recurring revenue models.
• Familiarity with mid-market ERP/CRM/cloud solution vendors and the challenges of companies in the 50-500 employee range.
• Excellent interpersonal and relationship-building skills; able to collaborate with sales, delivery, vendor partners, and client stakeholders.
• Strategic thinker with hands-on execution capability – able to roll up sleeves and lead design efforts when needed.
• Metrics-driven: uses data (win rates, cost models, pipeline) to continuously improve the solution-engineering process.
• Passion for staying current on technology and services trends, and for translating them into practical commercial advantage.

Customer Requirements

This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.

Compensation and Benefits

Base salary range: $100,000 to $120,000.

This position is also eligible for commissions in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

• Health and Welfare (Medical, Dental, Vision) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• Legal Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

The Company expects to accept applications for this position until July 31, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.