Welcomes and assists spa guests, manages internal and external calls, schedules and confirms treatment reservations, allocates bookings, handles complaints, prepares daily and monthly reports, monitors boutique inventory, and reports maintenance needs while following spa policies and service standards.
Company Description
Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.
Job DescriptionWe are looking for a highly capable spa receptionist primarily responsible to provide professional and up to Araamu Spa Standard in receiving and assisting customers and visitors. Your duties will include handling external and internal calls effectively. Making reservations for treatments and other services of the spa for day-to-day operation.
Spa Receptionist Responsibilities:
- Maintain complete knowledge of the products and services offered by the spa.
- Comply with spa and departmental policies and procedures.
- Notify management with all maintenance needs.
- Greet and welcome each guest warmly and provide a courteous good bye.
- Handle guest complaints and ensure guest satisfaction.
- Making of daily and monthly reports.
- Taking and confirming of reservations.
- Allocation of bookings.
- Handle phone calls - both internal and external calls.
- Maintains inventory of stocks for boutique operation.
- Minimum of 2 years work experience as a hostess or any related job.
- Ability to communicate in English with excellence in both written and oral.
- Multi-lingual is helpful.
- At least high school graduate.
- Should possess decent and pleasant personality.
- Ability to provide legible communication.
- Basic knowledge of MS Word/Excel.
- Ability to work with people from diverse culture.
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