Specialist 3, Product Sales Support & Analysis

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As an MDU Product Deployment Sr. Specialist, you will be supporting cutting-edge deployments for innovative products like Managed WiFi and Connected Building. From inception to completion, you'll ensure every project not only meets but exceeds expectations.

You will be part of the headquarters team that coordinates between other HQ stakeholder’s, customers and regional teams, driving seamless collaboration. As a key player in our Business Development team, you'll champion timely, top-tier deployments that deliver an exceptional Customer Experience. You'll work hand-in-hand with Product teams, Sales Leaders, Sales Engineering, and Sales Operations to make magic happen.
Your coordination skills will shine as you align efforts across internal cross-functional teams, including
Construction, Engineering, Tech Ops, Supply Chain, CARE, Marketing, and Finance. Keeping everyone in the loop, you'll provide regular status updates to Senior Leadership, showcasing your knack for clear and effective communication.

Job Description

Core Responsibilities

• Aid in the execution of successful MDU Product deployments through the design and use of launch task lists and tools, working with all key cross-functional points of contacts in each region, and through occasionally participating recurring deployment meetings and calls. 
• Support the team to ensure MDU Product deployment launches are completed according to timeline and meets all MDU Agreement contractual obligations as outlined for each Property.  
• Collaborate and engage with the larger MDU operations team to ensure operational success and efficiency.
• Engage with internal Corporate, Division and Regional Sales Engineering Teams, Construction, Engineering and Tech Ops Teams, and external on-site Property Developers and technical point of contacts.
• Utilize key tools (such as CSG, Smartsheets, Salesforce, Microsoft suite of programs and internal systems and project management tools) to ensure successful deployments.
• Provide recommendations to ensure effective support for smooth deployments and implementations.
• Champion new or improve existing processes and reporting to ensure efficient and effective operation of the deployment.  
• Maintain communication with all stakeholders, and work with Corporate, Division and Regional Leaders and Sales Operations to address gaps, share impacts, concerns, and recommendations. 
• Following each MDU Product Deployment, provide post launch debrief and results.
• Consistent exercise of independent judgment and discretion in matters of significance. 
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. 
• Other duties and responsibilities as assigned. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Experience (CX), Sales Performance, Sales Support

Compensation

Primary Location Pay Range: $72,908.93 - $109,363.39

This job can be performed in California, Illinois, Maryland, Minnesota, and Washington with a Pay Range of $66,280.84 - $124,276.58

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.