Manage open accounts receivable to collect cash, resolve billing and payment discrepancies, reconcile remittances, negotiate past-due balances, and partner with customers and internal teams to improve cash flow and reduce bad debt while maintaining professional customer relationships.
Staples is business to business. You’re what binds us together.
Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.
As a Specialist Accounts Receivable, you will help protect Staples’ financial health while supporting positive customer relationships. In this role, you will manage open accounts receivable, resolve billing and payment issues, research discrepancies, and partner with customers and internal Staples teams to drive timely payment resolution. This is a strong opportunity for an organized, customer-focused professional who enjoys detailed financial work, problem solving, and making a direct impact on cash flow and customer experience.
What you will be doing:
- Collect cash for open Accounts Receivable while following up regularly with customers until payment resolution is received.
- Research Accounts Receivable issues, reconcile payment remittances, and promptly resolve billing or account discrepancies.
- Minimize bad debt write-offs and maximize cash receipts while maintaining a professional, customer-focused approach with internal and external customers.
- Adhere to Accounts Receivable strategies and complete tasks such as on-account cash, escalations, credit review, and related work within expected SLAs.
- Drive and host conference calls to resolve past-due issues and communicate effectively with customer Accounts Payable supervisors, managers, and directors.
- Perform root cause analysis on customer issues and identify potential opportunities for process improvement.
- Negotiate significantly past-due balances through payment plan or settlement processes when appropriate.
- Summarize and present findings from account reconciliations to customers and internal Staples teams, including Sales, Customer Setup, and Contract Gateway teams.
- Provide internal and external customers with ad hoc reporting, statements, and account information as needed.
- Escalate problems or concerns to the Team Lead when additional support or resolution is needed.
What You Bring to the Table:
- Strong attention to detail and accuracy in data entry, financial recordkeeping, and account documentation.
- Excellent verbal and written communication skills for customer interactions, account follow-up, and internal partnership.
- Professionalism, customer service orientation, and the ability to balance collection goals with positive customer relationships.
- Ability to manage time effectively, meet deadlines, and follow structured processes with consistency.
- Team-oriented mindset with a willingness to learn, adapt, and take direction in a fast-paced receivables environment.
- Problem-solving approach for routine billing questions, account discrepancies, and payment resolution follow-up.
What’s needed: Basic Qualifications:
- 2+ years of relevant experience in accounts receivable, billing, general accounting support, customer service, or a related business function.
- 1+ year Microsoft Excel, Word, and Outlook.
- 1+ year experience with data entry or processing in financial or enterprise systems such as SAP, Oracle, QuickBooks, or similar platforms.
Preferred Qualifications:
- Associate degree or coursework in Accounting, Finance, or Business Administration.
- Experience using an ERP system for financial transactions, such as SAP or Oracle.
- Prior experience working in a high-volume billing, collections, or receivables environment.
- Exposure to customer service or support roles in a finance-related function.
- Knowledge of basic collections practices or cash application processes.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (14days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
About UsStaples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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