Sr. Associate, SW Support

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Northern Trust Company seeks a Sr. Associate, SW Support to lead production support of critical trading, accounting, and/or reporting applications for Shared Service Technology Production Maintenance and Support organization. Provide L1/L2/L3 Support, monitor and provide support to production streams, and provide expert knowledge on all workflow designs for supported applications. Work with business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirements. Troubleshoot production issues including job failure and apply code fix as needed. Work on application reliability and continuous improvement. Monitor and attend all alerts, and escalate production issues to relevant teams and management. #LI-DNI

Position requires a Bachelor’s degree in Computer Science, Electronic Engineering, Information Systems, or a related STEM field, and 2 years of experience with software enhancement and production support. In lieu of a Bachelor’s degree in Computer Science, Electronic Engineering, Information Systems, or a related STEM field, and 2 years of experience with software enhancement and production support, employer will accept 4 years of experience with software enhancement and production support. Experience must include a minimum of: 2 years of experience leading production support and maintenance teams; 2 years of experience working closely with product owners, business users, and other IT teams to elicit requirements; 2 years of experience of working with third party product vendors and working with an onshore-offshore support model; 2 years of experience with production support procedures; 2 years of experience with Oracle (PL/SQL), SQL Server, Unix shell scripting, and PERL Scripting; and 2 years of experience with Bitbucket, Bamboo, and devops best practices. Any suitable combination of education, training, or experience is acceptable. #LI-DNI

JOB LOCATION: Chicago, IL. Rate of Pay: $130,707.00 - $135,00.00 per year. To apply, please visit https://careers.northerntrust.com and enter job requisition number R157520 when prompted. Alternatively, please send your resume, cover letter, and a copy of the ad to: G. Duggan, 181 W. Madison, Chicago, IL 60602.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.