Sr. Business Controls Manager

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

Reporting to the EVP, Enterprise Controls, this position is responsible for conducting risk assessments, documenting operational processes and controls, analyzing available data, supporting issue remediation, change leadership, and providing operational support for assigned functional areas, with the purpose of identifying areas of risk outside of tolerance, existing control gaps, or improvement opportunities.

The role is responsible for defining recommended processes and control environment enhancements in partnership with assigned business units. The role partners with key stakeholders to identify, define, and implement process optimization best practices within the organization. Additionally, this position may support the administration functions for issue management by gathering and organizing relevant information to control gap issues and mitigation plans.

The role responsibilities with issue management include collecting, tracking, and driving the resolution of all material issues identified through Quality Assurance (QA), Quality Control (QC), Internal Audit (IA), external audits/ exams, and/ or self-identified by business departments. 

Additionally, this position addresses identified issues through collaboration and partnership with senior leadership to prioritize the issue(s), determine a root cause, size the impacted population, define a remediation plan, monitor timelines, and work within the governance framework to ensure the remediation plan is executed in a timely manner.

Qualifications include:

• Bachelor’s degree in related field (or equivalent combination of work experience and High School diploma/GED); MBA preferred
• Training in Project Management and/or Six Sigma methodologies preferred
• Experience in the financial services or mortgage industry, preferred
• 5 + years’ experience in Business Controls, Operational Risk, Change Leadership
• 5 + years’ implementing transformative initiatives
• 3 + years’ experience in a control/ compliance function
• 3 + years’ experience in issues leadership
• In-depth knowledge of CFPB examination expectations for financial institutions preferred
• In depth knowledge with mortgage industry regulations including CFPB, UDAP, RESPA, and TILA
• In-depth practical knowledge of internal preventative and detective controls, risk assessments and compliance processes, and applicable risk-based techniques for implementation of effective regulatory, compliance and legal requirements and compliance processes
• Prior demonstrated experience in reading and understanding regulatory content, and performing impact and control suitability analysis to identify potential gaps in the operation or its vendors
• Knowledge of process improvement and project management methodologies, preferred
• Demonstrated experience working in a fast-paced work environment
• Strong Microsoft Office skills, particularly in using Visio or related products to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
• Strong verbal and written communication skills
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Strong analytical skills
• Strong problem-solving abilities
• Strong decision-making abilities coupled with sound judgment
• Strong organizational and time management skills
• Demonstrated ability to prioritize and multitask
• Results-oriented, with ability to execute in a timely manner
• Strong attention to detail
• Flexible, open to change, able to learn new things quickly; ability to adapt quickly to feedback
• Self-directed; able to work independently
• Collaborative; team-oriented; able to work effectively with others
• Compliance/quality orientation
• Comfortable working with ambiguity and uncertainty

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $95,000.00-$100,000.00 annually
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.