Sr Business Systems Analyst - Salesforce/GTM

Dynatrace is seeking a Business Systems Analyst who will work with the Go-To-Market (GTM) domain within the greater Business Systems organization. This individual should be highly experienced with CRM and marketing technology platforms and have strong communication, documentation, and stakeholder management fundamentals.

This role requires someone who can confidently work with stakeholders and guide them in the right direction with an inherent drive for process and delivery excellence.

• Lead the creation, documentation, and presentation of business process flows, both as-is and to-be
• Partner with Sales and Marketing business functions to formalize functional and non-functional requirements in a user-story format
• Influence business stakeholders on industry best practice, keeping focus on core requirements, and using horizontal thinking (end-to-end, dependencies, etc.) to ensure successful solutions
• Partner with Product Owners to manage a backlog of work
• Primary liaison to the delivery teams for business process and requirements to deliver work in an Agile Scrum process (user story, Acceptance Criteria, pointing, etc.)
• Collaborate with the integration team as the process SME, with familiarity with source-to-target requirements across the GTM tech stack
• Communicate relentlessly – document decisions and risks and ensure full visibility to Product Owners and impacted stakeholders
• Work amongst peers to create and adhere to BSA standards to create a Center of Excellence (consistent way of working, templatized documentation, etc.)
• Understand lead-to-opportunity and campaign-to-pipeline processes from the lens of both the end user and the operations teams responsible for managing data and working within the system, thinking about scale

• Salesforce (Sales Cloud) experience required; familiarity with the broader Salesforce ecosystem and tools that integrate with SFDC (e.g. Outreach, Gong, Clari, ZoomInfo) strongly preferred
• Marketing automation experience, with Marketo preferred
• Extensive experience documenting processes, requirements gathering, and stakeholder management
• Strong understanding of Agile Scrum and Software Development Life Cycle (SDLC)
• JIRA experience (JIRA user story writing)
• Demonstrated ability to elicit requirements from business stakeholders and navigate conflicting requirements and multiple stakeholders from different functions
• Familiarity with vendor assessment and integrations across the GTM tech stack
• Organized, with attention to detail emphasizing process, completeness, and accuracy
• Impeccable communication skills, with the ability to concisely summarize takeaways, escalations, and next steps to a diverse group of peers
• Comfort and default behavior to challenging the what and why, consistently validating information with your own research and analysis
• Ability to self-manage and deliver high quality software that meets end user needs

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.