Sr. Manager - Account Management, Intermodal Operations

About the Role

A Sr. Manager, Intermodal Operations sets the strategy across the multiple teams that own intermodal account operations, supporting both the brokerage and transportation management lines of business. Working closely with their director and senior leadership, they create alignment across functional teams and fully understand the levers that drive key performance metrics. They are expected to create operational efficiency within their team, drive adoption toward process improvement, and demonstrate strong management and team development capabilities. They are a visible leader with broad influence and relationships across the organization. This person will manage a team consisting of operations coordinators, account managers, associate managers, and operations managers in the US and MX. At this level, they are expected to continually develop new operational execution strategies and improve the core efficiency of Uber Freight. They should be viewed as thought leaders, sought out by their peers for advice outside of their immediate scope. They should be mature managers, skilled at hiring and developing a high performance team. They should be comfortable presenting to senior executives, crafting strategy, driving deep accountability, and facilitating solution selling at some of UF's largest accounts. 

What the Candidate Will Do:

• Effectively translate business unit goals into an operational plan / roadmap for the team.
• Identify problems before they surface and solve key pain points for Uber Freight customers and the Uber Freight internal org.
• Build and inspire a culture of high quality customer service across the Uber Freight organization.
• Estimate, seek out, and allocate team / cross-functional resources to meet objectives.
• Build a data-driven culture of continuous improvement, form creative strategic relationships across the organization, and use contextual awareness to make trade-offs and manage through conflict appropriately.
• Influence the broader organization on the importance of customer obsession and defect reduction.
• Understand trade-offs between CSAT and other key metrics and incorporate this awareness into strategy, stakeholder management, and process design.
• See and unlock new business opportunities with measured impact to company objectives

Basic Qualifications

• Bachelors degree and/or 4+ years of working experience  
• 5+ years of experience in the Freight industry, particularly in Intermodal
• 2+ years of managerial experience

Preferred Qualifications

• Strong organizational skills
• A bias for using data to make informed decisions
• Deep experience working with cross-departmental stakeholders to accomplish business goals
• History of setting a vision for a team, especially through use of data
• Trusted advisor across their peer group
• Skilled at and committed to developing talent