Sr Manager, Product Management

Company Description:
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald's Global Technology is here to power tomorrow's feel-good moments.
That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
McDonald's has long been an industry leader, innovating to deliver improvements in the experience for our customers. In recent years, digital platforms have become an increasingly critical part of delivering phenomenal customer experience. We have invested to build assets and capabilities that will take advantage of this growing consumer curiosity about digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards.
We have built a new McDonald's Customer Experience (MCX) team to work closely alongside Global Technology in developing and deploying smart digital investments that improve experiences for our customers and drive visits, sales, and cash flow for the system. Our collective vision aims to improve digital experiences to be more personal, convenient, and better value for our customers with an agile 'test, learn, and improve' the role of MCX or equivalent experience is to set the overall digital strategy and define digital customer solutions across ordering, payment, personalization, dedication, and delivery. Together with Global Technology, we identify the most meaningful opportunities for our customers and our business, and we bring them to life through industry-changing products like Mobile Ordering and McDelivery. In addition to setting the overall digital vision and strategy, we help markets to accelerate opportunities, consolidate lessons to share across markets, measure progress, and drive continuous improvement and enhancements to the McDonald's customer experience.
As a Senior Product Manager, you will be responsible for leading the product strategy, roadmap, and execution for a portfolio of products. You will work closely with cross-functional teams, including engineering, design, operations, and marketing, to drive product innovation and achieve business goals. You will be the champion of the customer, translating their needs and feedback into product requirements and driving customer-centric product development. The Senior Product Manager will also analyze market trends, conduct competitive analysis, and identify growth opportunities to ensure the product portfolio remains driven and relevant in the market.
Accountabilities and Responsibilities:

• Develop and implement the product strategy and roadmap, aligning with overall business goals and market trends. Define the product vision and direction, and communicate it optimally to cross-functional teams, executives, and partners.
• Drive end-to-end product development, including conducting market research, defining customer requirements, crafting product specifications, and working with engineering and design teams to develop and launch new products and features. Collaborate with UI, SDM and Engineering to develop, text and ship functionality to users.
• Deeply understand customer needs, difficulties, and behaviors through customer research, user feedback, and market analysis. Use customer insights to advise product decisions and prioritize product backlog items.
• Conduct market research and competitive analysis to identify market trends, customer needs, and growth opportunities. Stay up-to-date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive. Coordinate release planning, weekly demos with collaborators and other Agile practices on a day-to-day basis.
• Define and supervise product performance metrics, such as revenue, customer adoption, and customer satisfaction, to evaluate product success and make data-driven decisions. Conduct post-launch evaluations to assess product performance and gather feedback for future product iterations.
• Collaborate with cross-functional teams and additional squads including engineering, design, marketing, sales, and customer support, to ensure smooth execution of product initiatives. Cultivate collaboration among team members and establish strong connections to align product goals and drive achievement.

Qualifications

• Bachelor's degree in business, marketing, computer science, or equivalent experience. MBA or other relevant certifications are a plus.
• Experience in "0 to 1" product management - building an entirely new product is preferred.
• Solid understanding of product management principles, methodologies, and standard processes. Minimum of 5 years of expereince.
• Proven track record of successfully launching and handling products throughout their lifecycle with customer experience and technology systems and specifications and interdependencies: with a focus on specific Product Groups (i.e. Ordering, Serve, Digital Channels, etc.)
• Strong leadership skills, with the ability to influence and collaborate with cross-functional teams while overseeing the work of other managers.

Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $149,260.00 - $190,310.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.