Sr Market Research Analyst, Client Services

Are you a client‑focused market research professional who enjoys partnering with pharmaceutical leaders and transforming complex data into meaningful insights? At IQVIA, our Client Services team sits at the intersection of data, strategy, and trusted client relationships. As a Senior Market Research Analyst, Client Services, you’ll support high‑visibility pharmaceutical clients, influence long‑term partnerships, and work with industry‑leading healthcare data in a collaborative, fast‑paced environment.

Job Overview

The Senior Market Research Analyst, Client Services serves as the primary post‑sale liaison between IQVIA and assigned large or mid‑sized pharmaceutical clients. In this role, you will ensure clients receive maximum value from IQVIA products and services by managing day‑to‑day client interactions, fulfilling contractual deliverables, and responding to complex, non‑routine inquiries.

You will act as a subject matter expert, partnering closely with clients and internal stakeholders to address business needs, support ongoing usage, and identify opportunities to expand the value of existing relationships. The role requires strong analytical skills, confidence working with large global datasets, and the ability to build trusted, long‑term client partnerships.

This role is U.S.‑based and aligned to Eastern Time, with the expectation of onsite collaboration at the King of Prussia, PA office approximately once per month, as well as occasional client site visits as business needs require.

Essential Functions

• Serve as the primary day‑to‑day point of contact for assigned clients, ensuring fulfillment of contract specifications and responding to ad‑hoc client requests
• Build, establish, and maintain strong, effective business relationships to proactively support client needs and promote long‑term partnerships
• Partner with clients to derive maximum value from IQVIA products and services by explaining deliverables, expanding usage, and identifying opportunities within existing accounts
• Monitor performance against service agreements and ensure both client and IQVIA obligations are met
• Research, analyze, and respond to complex and non‑routine client inquiries using large, global healthcare datasets
• Conduct product, service, and process trainings for clients and internal stakeholders
• Facilitate service meetings, including monthly and quarterly client reviews, both virtually and onsite as needed
• Collaborate with Account Managers to identify client business issues and support data‑driven solutions
• Represent IQVIA on external client initiatives or projects, as appropriate

Qualifications

Required Skills

• Bachelor’s degree required; preferred fields include Business, Marketing, Communications, Health Sciences, Life Sciences, Healthcare Management, Biology, or Pharmacology
• Minimum of 5 years of relevant professional experience
• 1–2 years of experience in a client services, market research, data analyst, or customer service role
• Pharmaceutical or healthcare industry experience required
• Demonstrated experience working directly with clients in a client‑facing, service‑oriented role
• Experience working with large, complex datasets
• Strong analytical, problem‑solving, and organizational skills
• Ability to manage multiple priorities and meet tight deadlines
• Excellent written and verbal communication skills with the ability to engage stakeholders at all levels
• Strong business acumen and ability to quickly learn complex concepts, products, and processes

Nice to Have Skills

• Meeting facilitation, presentation, and client training experience
• Proficiency or working knowledge of Power BI
• Familiarity with IQVIA data products or similar healthcare/pharmaceutical datasets
• Experience supporting large pharmaceutical clients
• Interest in or exposure to emerging technologies, including AI‑enabled tools

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.