Sr Mgr, Solution Consulting

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
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Job Description
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people.
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Role: ServiceNow is seeking an experienced leader as Senior Manager, Solution Consulting, who is comfortable with a highly visible role, to manage a team of pre-sales Partner Solution Consultants focused on selling through our Global Partners. This leader is responsible for a highly skilled and seasoned team of driven pre-sales Partner Solution Consultants, whose role is to advance technology and business relationships with ServiceNow's Global Partners. The leader will motivate the team to:
• Deeply understand the partner business and their domain expertise to align a partner's capabilities to our complementary markets
• Create new business and solutions with those partners that generate valuable outcomes for our shared customers
• Generate new paths to revenue for both ServiceNow and our partners through our sell through route to market
The successful candidate will be a proven leader and compelling presenter. They're motivated by great customer outcomes, by technology solutions to business problems, and by the success of their team members. They'll have expertise across web and cloud technologies and will have demonstrated success in software pre-sales and large enterprise environments.
This leader is responsible for their teams' career planning and development, team development and hiring per the dynamic needs of the organization, and other administrative duties relative to team management. In addition to these responsibilities, the manager is expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the manager's primary goal: developing and maintaining a world class team that consistently executes towards our Alliance & Channels Ecosystem strategy.
This role requires approximately 50% travel, including international markets.
What you get to do in this role:
The Solution Consulting Manager will ensure that they have an effective, motivated team of highly skilled resources to support engagements within the Partner ecosystem, Prospects, and Customers.
• Responsible for pre-sales engagement, business strategy and thought leadership for ServiceNow partnership with Global Partners
• Drives cross-industry development and go-to-market strategies for innovative solutions with our partners
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
• Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.
Qualifications
In order to be successful in this role, we need someone who:
• Has experience in building or leading pre-sales or professional services organizations - partner aligned organizations are preferred
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP's, and CXO's)
• Successfully developed forward-looking strategies in previous roles while clearly outlining the investment and go-to-market plan necessary to achieve
this strategy across headcount, hiring, training, and tools
• Understanding and experience of standard approaches to coaching, mentoring and managing a team of senior level professionals
• Ability to motivate and inspire a growing team of leading Solutions Consultants
• Very Structured with focus on supporting teams towards goals and objectives by putting the team first
• Able to articulate and logically communicate concepts with technical and non-technical audiences
• Experience of working with Service Advisory firms, Service Integrator firms, Service Providers and Outsourcers
• Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership
• Understanding of how to drive revenue that is partner led in the managed service space is preferred
JV20
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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