Sr. Product Manager – AI & Agentic Solutions

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond.

Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world. Learn more at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X.

We are seeking a Sr. Product Manager – AI & Agentic Solutions to lead the creation of innovative, user-facing products at the intersection of AI, agentic systems, and online marketplaces. In this strategic role, you will take 0-to-1 ideas from concept to launch, applying product expertise, technical understanding, and customer insight to shape how emerging technologies transform the way businesses and independent talent connect.

You’ll work closely with engineering, design, research, and go-to-market teams to develop agent-based tools, human-in-the-loop systems, and AI-native workflows. Your leadership will influence both the immediate roadmap and the long-term vision for one of Upwork’s most forward-looking product areas. This is an opportunity to experiment with new technologies, test innovative engagement models, and create products that deliver measurable impact for our users.

• Lead the full product lifecycle for new AI and agent-based solutions, from discovery and definition to launch, iteration, and scaling.

• Define and maintain a product roadmap that balances near-term deliverables with long-term innovation.

• Collaborate with engineering and design to scope, build, and deliver high-quality features that meet user needs and business goals.

• Partner with research and analytics to uncover opportunities, validate concepts, and guide decision-making using qualitative and quantitative insights.

• Engage directly with customers to gather feedback, identify pain points, and translate insights into actionable improvements.

• Stay informed on developments in AI, machine learning, and agent-based systems to identify opportunities and assess emerging capabilities.

• Align and coordinate cross-functional teams, ensuring timely execution and achievement of success metrics.

• Experience leading complex, cross-functional product initiatives with measurable impact.

• Ability to operate effectively in evolving, ambiguous environments with a bias toward action, balanced by thoughtful decision-making.

• Strong communication skills, with the ability to translate technical concepts for diverse audiences and stakeholders.

• Strong technical background and proven experience building developer-focused tools and platforms.

• Familiarity with AI and machine learning, with exposure to areas such as model training, evaluation, or deployment.

• A growth mindset, curiosity for emerging technologies, and adaptability in rapidly changing markets.

At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities. We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience. Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork.

Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.