Sr. DME Billing Expert

Synapse Health | Who We Are

At Synapse Health, we’re streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.

Since 2016, with decades of industry and leadership experience, we’ve delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we’re redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page.

What We Need  

The Sr. DME Billing Expert will report directly to the Director, Revenue Cycle Management. This team member provides DME expertise to the RCM department and across the organization to help support the operational needs and financial results of the business. This individual will partner closely with teams across RCM, Operations, Compliance, Product, Technology, and Finance to ensure accurate billing, optimized workflows, reduced denials, and timely reimbursement. The Sr. DME Billing Expert plays a key role in driving continuous improvement across the end-to-end revenue cycle, translating complex payer requirements and regulatory guidance into scalable, operationally sound solutions.

What You Will Do 

• Serve as an RCM and DME subject matter expert and provide support to departments across the organization including but not limited to RCM, Operations (Order Intake, Qualification, and Fulfillment teams), Compliance, Business and Product Development, IT, Finance, QA, and Training and Development. 
• Serve as a resource to the RCM department and company for DME product qualification and billing requirements.   
• Proactively resolve issues, identify trends, opportunities, propose solutions, and work on improvement initiatives throughout the business that have a direct impact on end-to-end operational and Revenue Cycle performance and results. 
• Provide guidance and support to reduce denials and adjustments through reporting, data analysis, root cause identification, solution and action planning, implementation, and follow through. 
• Develop, implement, and maintain policies and procedures as well as job aids and training materials that have a direct impact on end-to-end operational and Revenue Cycle performance and results. 
• Assist with updating and maintaining the billing system configuration. 
• Assist with the relationship and performance of third-party vendors responsible for systems, technology, and revenue cycle functions. 
• Maintain an extensive knowledge of different types of payer coverage, insurance policies, payer guidelines and payer contracts ensure accurate billing and timely payment. 
• Ensure compliance with third party payor requirements and all applicable state/federal laws. 
• Act as a liaison between business users and system development and configuration authorities within our revenue cycle management systems and solutions. 
• Perform additional job duties as assigned. 

What You Have  

At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity—qualities we consider essential for every team member. Additional requirements include:

• Bachelor’s degree, preferred 
• Expert knowledge of DME items, documentation, and billing requirements (Oxygen, PAP, Ventilators, CGM Supplies, Wheelchairs, Beds, etc) 
• At lease 5 years of experience in DME, working for a DME provider or billing company 
• At least 5 years of experience in the healthcare industry in revenue cycle management (billing, payment posting, AR/denials management, and patient financial services) 
• Expert understanding of Healthcare reimbursement/collections, medical billing, ICD10 coding, patient documentation, chart auditing, and state and federal regulations 
• Proficient in MS Office applications and ability to learn department and job-specific software systems (e.g., applicable practice management and EMR systems) 

What Sets You Apart 

• Highly Organized: Effectively manages complex information, competing priorities, and cross-functional initiatives.
• Clear Communicator: Communicates complex billing and regulatory concepts clearly and confidently, both verbally and in writing.
• Analytical Thinker: Uses data and structured analysis to identify problems, determine root causes, and develop effective solutions.
• Detail-Driven: Demonstrates exceptional attention to detail and a strong commitment to accuracy and quality.
• Continuous Improvement Mindset: Actively looks for ways to improve processes, reduce friction, and strengthen revenue outcomes.

Compensation

The base salary range for this position is $62,400 – $78,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.

What Sets Us Apart

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths.
• Healthy work-life balance supported by generous paid time off (PTO).
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members.
• 401(k) savings plan with employer matching contributions.

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc. will never request personal or sensitive information during the recruitment process. Please see our Careers page for more information on how to protect yourself from scammers and to learn more about our recruitment process.