About Zscaler
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We’re looking for an experienced Senior Staff Software Engineer to join our Customer Reliability Engineering team, supporting our Zscaler Private Access platform. This is a remote position within the United States. Reporting to the Director of Software Engineering, you will be responsible for:
- Managing and resolving high-impact customer escalations for enterprise products and services
- Acting as a technical liaison between engineering and support teams to drive rapid issue resolution
- Debugging and troubleshooting complex problems in cloud environments and operating systems (Linux/Unix)
- Driving hotfixes, patch releases, and other corrective actions to maintain high service availability
- Identifying and recommending enhancements to proactively improve product reliability and customer experience
What We’re Looking for (Minimum Qualifications):
- US citizenship (required for federal compliance)
- 8+ years of experience supporting enterprise products/services and handling customer escalations
- In-depth knowledge of Linux/Unix operating systems and operating duplication principles
- Strong understanding of networking concepts including TCP/IP stack performance
- Demonstrated expertise in debugging issues in cloud environments
What Will Make You Stand Out (Preferred Qualifications):
- Strong proficiency in C programming, data structures, and algorithms, with hands-on experience in POSIX multi-threading and low-level network/socket programming.
- Demonstrated experience diagnosing and troubleshooting complex issues across the stack, from low-level network performance (packet captures) to application-level APIs (Postman, cURL).
- Experience with modern infrastructure, including virtualization and containerization technologies (e.g., Docker, Kubernetes).
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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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