Impact on Team
At the heart of Redox’s mission is the fundamental desire to enable frictionless adoption of technology. As the health tech industry continues to develop new interoperability standards, Sr. Technical Account Managers pair with Redox customers to navigate these new standards and options for enabling better patient care. Technical Account Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach scale.
You’ll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable healthcare technology adoption. You’ll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.
Job Responsibilities
Partner with enterprise and scaling customers to execute on all post-sale functions
Act as a trusted collaborator with the customer to deliver ideal integration outcomes
Collaborate internally to manage customer success plans and escalations
Maintain internal documentation relating to customers and processes
Create collateral for customer to use at scale
Keep up to date with product enhancements
Monitor industry trends and how they impact our customers
Required Skills & Experience
5+ years of deep EHR integration and workflow knowledge
Demonstrated experience with expanding customers and building franchises
Functional understanding of data formats like HL7v2, XML, X12, APIs
Understanding of various healthcare workflows
Ability to proactively identify new solutions, scopes, and processes for customers
Interest in working with ambiguous and changing responsibilities and initiatives
Preferred Skills & Experience
Customer Success experience
Specific Software Platform/Tools Required and/or Preferred
GSuite required
Jira/Confluence
Salesforce
Catalyst
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