The Sr. Technical Program Manager will oversee software release management, drive PMO best practices, and improve operational efficiency through AI tools and cross-functional collaboration.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr. Technical Program Manager at Coupa:
We are seeking a highly skilled and motivated Senior Technical Program Manager (TPM) to join our dynamic P&T Operations team. In this pivotal role, you will be instrumental in driving successful product releases, supporting and enhancing our internal program management tools, and championing the adoption of best-in-class PMO practices across our Product and Engineering organizations. This is an exciting opportunity to make a significant impact on our delivery processes and contribute to our continued growth and innovation.
What You'll Do:
- Release Management Expertise: Lead and manage the end-to-end release lifecycle for our software products, including meticulous planning, cross-functional coordination, proactive risk management, transparent communication, comprehensive tracking and reporting of release progress, and ensuring formal sign-off at key milestones.
- AI Integration & Strategic Innovation: "Combines a strong understanding of how Artificial Intelligence is shaping the software development landscape with hands-on proficiency in AI-assisted development and productivity tools (e.g., Sentinel, Cursor, GitHub Co-Pilot). Proactively identifies opportunities to leverage LLM-based tools and AI-driven methodologies within program management to accelerate delivery, automate routine tasks, and drive operational efficiency.
- PMO Practice Implementation and Enforcement: Drive the adoption and consistent application of PMO methodologies, standards, and best practices across Product and Engineering teams. This includes defining processes, creating templates, providing training, and ensuring adherence.
- Exceptional Proficiency in Google Sheets and Jira for Program Management: Demonstrate a very strong working knowledge of Google Sheets, utilizing advanced formulas, data manipulation, pivot tables, charting, and ideally Google Apps Script for automation and custom solutions. Possess a deep understanding of Jira for issue tracking, project planning, and the ability to effectively integrate Google Sheets with Jira data for insightful reporting and analysis.
- Cross-Functional Collaboration: Effectively collaborate and communicate with Product Management, Engineering, QA, Operations, and other stakeholders to ensure alignment on program goals, timelines, and dependencies.
- Risk and Issue Management: Proactively identify, assess, and mitigate program risks and issues, escalating as necessary and driving timely resolution.
- Reporting and Communication: Develop and maintain clear and concise program status reports, dashboards, and presentations for various audiences, including senior leadership.
- Continuous Improvement: Identify areas for process improvement within release management and PMO practices and drive initiatives to enhance efficiency and effectiveness.
What You Will Bring to Coupa:
- Bachelor’s degree in computer science, Engineering, or a related technical field.
- 10+ years of experience in a software development environment, including 6+ years as a Technical Program Manager (TPM).
- Deep understanding of modern Software Development Life Cycles (Agile, Scrum, Waterfall) and experience leading large-scale Agile programs; relevant Agile certifications are a plus.
- Proven track record of leading complex, cross-functional, high-ambiguity technical programs from roadmap definition through execution and delivery.
- Strong technical fluency in programs like Fedramp, AI Agentic workflows and platform engineering concepts, with the ability to engage in technical discussions and challenge engineering teams effectively.
- Hands-on experience with coding or scripting (JavaScript, Google Apps Script, or similar languages).
- Advanced experience configuring and administering tools such as Jira, Confluence, Excel, MS Project, and Tableau to drive program visibility and operational efficiency.
- Demonstrated ability to influence and align stakeholders across all levels, from engineering teams to executive leadership.
- Strong analytical and problem-solving skills, with a data-driven approach and a bias for action.
- Ability to operate effectively at both strategic and execution levels — shaping roadmaps while also unblocking day-to-day delivery challenges.
- Excellent communication, collaboration, and interpersonal skills, with the ability to build strong cross-functional partnerships.
- Proven ability to manage multiple concurrent initiatives with heavy cross-team dependencies and competing priorities.
- Strong sense of ownership, accountability, and service mindset.
The estimated pay range for this role is $125,000 - $162,000
The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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Coupa Chicago, Illinois, USA Office
350 N. Orleans St, Chicago, IL, United States, 60654
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