Lead product design for Fetch’s Receipt & Rewards experience, connecting receipt capture, account linking, recognition, matching, and rewards. Define design strategy for complex, AI-enabled systems; improve usability, accessibility, trust, and experience quality; and balance user needs, data quality, business goals, and technical constraints. Partner with Product, Engineering, Research, and Data Science, drive cross-functional alignment, shape multi-quarter initiatives, and mentor designers.
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
Fetch is looking for a Staff Product Designer to lead experience design for our Receipt & Rewards experience, the foundation that helps us understand everyday purchases and reward users accurately.
As part of the Receipt Intelligence design team, you’ll shape how users submit and connect purchases, understand what happened, resolve problems, and ultimately receive value for their activity.
This is a complex design space spanning consumer experience, machine learning, data quality, processing, and platform integrity. Your challenge is to make that complexity feel simple, useful, and trustworthy for users, while helping Fetch turn receipt evidence into reliable purchase intelligence.
This is a senior individual-contributor role with influence beyond individual features. You’ll define problems, lead complex initiatives, and connect decisions across the receipt journey and broader Fetch experience. You’ll partner closely with Product, Engineering, User Research, and Data Science to balance user needs, business outcomes, data quality, and technical constraints.
What you’ll do at Fetch (Role Responsibilities):
- Lead complex, high-ambiguity initiatives across Receipt Intelligence, connecting receipt capture, digital account linking, recognition, matching, and rewarding into a clear and cohesive user experience.
- Own experience quality and outcomes across the journey. Identify gaps between a user’s action, how Fetch interprets it, the value they receive, and what they should do next.
- Define design direction by framing problems, identifying opportunities, defining hypotheses and success measures, and shaping solution strategy with Product and Engineering.
- Design beyond individual features. Ensure receipt & reward experiences connect coherently to the broader Fetch ecosystem.
- Design the relationship between users and intelligent systems. Create clear signals, feedback, guidance, and recovery experiences that help people understand what the system is doing and build confidence in the outcome.
- Navigate complex trade-offs between user simplicity, accessibility, data quality, business outcomes, and technical constraints, using research, data, experimentation, and structured thinking to drive decisions.
- Raise the quality and coherence of the experience by evolving interaction patterns, systems, and frameworks that make Fetch easier to understand and use.
- Drive alignment across teams and disciplines, proactively identifying dependencies and resolving ambiguity across Product, Engineering, Research, Data Science, and adjacent teams.
- Elevate the design team through critique, mentorship, feedback, and stronger ways of working.
What Success Looks Like:
In your first 12 months, you will:
- Build a deep understanding of the receipt & rewards ecosystem, user lifecycle journey, user needs, business goals, and the technical systems behind receipt collection and rewarding.
- Establish strong partnerships with Product, Engineering, Research, Data Science, and the teams responsible for receipt quality, models, platform infrastructure, and integrity.
- Identify and shape opportunities that reduce friction, prevent errors, improve understanding, and strengthen user trust across physical and digital receipt experiences.
- Launch meaningful improvements to the receipt journey informed by research, data, experimentation, and system performance.
- Improve how Receipt Intelligence connects to progress, rewarding, and the broader user lifecycle rather than optimizing individual interactions in isolation.
- Raise the quality of design thinking and decision-making through critique, mentorship, and cross-functional collaboration.
- Influence decisions beyond your immediate team by bringing clarity to ambiguous problems and connecting user needs to technical and business outcomes.
In your Toolbox (Minimum Requirements):
- 8+ years of product design experience.
- Proven product leadership at Staff-level scope. A track record of leading complex, ambiguous, multi-quarter initiatives from problem definition through launch, learning, and iteration, with meaningful customer and business impact.
- Exceptional product design craft. A high bar for interaction and visual design, usability, accessibility, and production quality, with the ability to make technically complex systems feel simple, intuitive, and trustworthy.
- Strong systems thinking. You see beyond individual features, connect user behavior, product experiences, data, technology, and business needs, and identify where in the system a problem should actually be solved.
- Strong judgment with AI and intelligent systems. You have experience designing ML or AI-powered consumer experiences and know when intelligence improves an experience, when it doesn’t, and where human control, transparency, or simpler approaches should take precedence.
- Evidence-led product thinking. You partner deeply with User Research and use research, behavioral data, prototyping, and experimentation to turn ambiguous problems into hypotheses, learn quickly, and iterate toward better outcomes.
- Influence without authority. You bring clarity to ambiguity, build trust across disciplines, navigate disagreement, and influence product direction, priorities, and trade-offs through strong reasoning and relationships.
- A multiplier for the team. You raise the quality of both the work and the people around you through critique, mentorship, frameworks, standards, and better ways of working.
Nice to haves/Bonus Points (Preferred Requirements):
- Personalization and adaptive experiences, including implicit and explicit signals.
- Smart camera or computer-vision experiences, including guidance, feedback, error prevention, and recovery.
- AI-powered guidance and support that helps people understand, decide, act, or resolve issues.
- Accessible consumer experiences operating at a meaningful scale.
Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is [$173,742 - $204,402]. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Fetch Chicago, Illinois, USA Office
Fetch Rewards has offices or co-working spaces in Madison, WI (Our HQ), Chicago, Boston, New York, San Francisco (in transition). We have remote employees in 39 states, and growing!
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