Staff Software Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Team  

The ServiceNow Release & Instance Management team within our Digital Technology department is a group of talented and energetic individuals. The team works closely with other application developers, product owners, internal users/employees, and other stakeholders to manage our large landscape of platforms with AI and automated workflows.  

Role  

We are seeking an engineer to build automation and AI capabilities to handle platform administration, platform inventory, release planning, and continuous improvement around our deployment processes across ServiceNow and various other platforms. This role extends beyond daily administration to longer term continuous improvement, automation and scale of critical processes like release and instance management. This role will include evaluation and implementation of ServiceNow products where needed – such as Digital Product Release.  

What you get to do in this role: 

• Leverage AI and ServiceNow platform workflows and automation to standardize, streamline and automate various processes 

• Build tools to manage the complete lifecycle of production/sub-production environments 

• Review processes and identify opportunities for improvement, streamlining and standardization and implement those found  

• Help to plan and support platform upgrades including helping to troubleshoot technical product issues 

• Develop and share best practices based on lessons learned 

• Participate in activities outside of core hours and on weekends when required including participating in on-c

To be successful in the role, your will have: 

• Bachelor’s degree in computer science or related field with 5+ years of IT industry experience. 

• Excellent communication and presentation skills, with the ability to work with both technical and non-technical stakeholders 

• Strong analytical and troubleshooting skills  

• Ability to multi-task and manage expectations in a fast-paced environment with competing priorities. 

• Strong understanding of technology platforms, particularly web applications/SaaS platforms 

• ServiceNow platform administration or development experience 

• Familiarity / experience with SAP platforms is a plus 

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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