Staff Systems Analyst, ServiceNow HRSD

The role

As a ServiceNow HRSD Staff Systems Analyst, you will be responsible for providing technical and functional support for the ServiceNow Human Resources Service Delivery (HRSD) platform. You will play a key role in the implementation, configuration, maintenance, and optimization of the ServiceNow HRSD solution to meet the evolving needs of the HR function and the organization.

The successful candidate will partner with HR stakeholders, IT teams, and vendors to analyze business requirements, design solutions, and ensure the effective delivery of HR services through the ServiceNow platform. This role requires a blend of technical expertise, analytical skills, and a strong understanding of HR processes.

What you’ll do:

• System Administration and Configuration: Perform day-to-day administration, configuration, and maintenance of the ServiceNow HRSD platform.
• Requirements Analysis: Collaborate with HR stakeholders to gather, analyze, and document business requirements for new implementations, enhancements, and system modifications.
• Solution Design: Design and configure ServiceNow HRSD solutions to automate HR processes, improve service delivery, and enhance the user experience.
• Development and Implementation: Develop and implement ServiceNow HRSD workflows, forms, business rules, notifications, and integrations.
• Testing and Deployment: Conduct thorough testing of ServiceNow HRSD configurations and customizations, and manage the deployment of changes to production environments.
• Data Management: Ensure data integrity and accuracy within the ServiceNow HRSD system, and develop reports and dashboards to provide insights into HR service delivery metrics.
• Problem Solving: Troubleshoot and resolve complex technical and functional issues related to the ServiceNow HRSD platform.
• Documentation and Training: Create and maintain technical documentation, user guides, and training materials for the ServiceNow HRSD system.
• Project Management: Manage ServiceNow HRSD projects of significant impact, spanning multiple organizations, as needed.
• Collaboration: Nurture positive working relationships within the team and begin developing relationships with functional leadership. Adapt to shifting priorities and communicate downstream implications to partners. Influence peers and key stakeholders to gain buy-in, distilling complex concepts and facilitating dialogue.

What You'll Need:

• University Degree (advanced degree a plus) in a relevant field such as Computer Science, Information Systems, Human Resources, or a related discipline.
• Minimum of 8+ years (6+ years with advanced degree) of experience as a ServiceNow System Administrator, with a focus on HRSD implementation and support.
• Wide-ranging experience with a deep understanding of ServiceNow HRSD modules (e.g., Case Management, Employee Service Center, Knowledge Management, Onboarding).
• Strong analytical and problem-solving skills, with a track record for planning, doing, and auditing work.
• Highly detailed-driven with emphasis on accuracy, coupled with the ability to see the broader picture.
• The ability to work independently, take ownership, and be highly responsive to stakeholders.
• Strong consultation skills and the ability to seek out information and provide quality advice.
• Excellent written and oral communication skills for internal presentations that demonstrate business acumen.
• Experience with ServiceNow integrations and web service technologies is a plus.
• Experience with HR business processes and best practices.