Staff Technical Account Manager

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: 

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

• Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction. 
  • Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.
  • Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.
  • Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
  • Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.
  • Develop deep understanding of customer’s business and operational needs.
• ​Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.
  • Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.
  • Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs.
  • Identify and prioritize short term and long-term goals.
  • Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.
  • Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.
• Requires little supervision on assigned tasks. 
  • ​​Works independently on routine tasks.
  • Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.
  • Uses independent judgment within broad parameters.
  • Designs and implements solutions to complex problems with minimum supervision.

• 8 years of industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
• 2+ yrs. experience managing strategic/top accounts
• Knowledge of data communication concepts and technologies, specifically email and networking
• Knowledge of Linux, SMTP, and MySQL.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Very strong customer service and excellent communications skills, both written and oral
• A history of successfully leading and directing technical staff through crisis situations
• Adaptable and willing to learn new technologies
• Knowledge of project management and strong time management skills
• Ability to effectively work in a team environment as well as independently
• Ability to develop relationships across multiple organizational boundaries including Support, Operations, and Engineering
• Work with the relevant technical teams to proactively handle customer configurations and recommend customer environment upgrades and add-ons
• Desire and ability to coach and mentor your peers to help improve their technical knowledge, project management skills, customer management skills

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!