Strategic Account Manager

| Chicago

project44 is revolutionizing the freight and logistics industry by applying cutting edge technologies to automate the entire lifecycle of freight shipments including quoting, scheduling, and real-time visibility. project44’s network of APIs is capable of optimizing the shipment lifecycle, empowering companies to deliver the best customer experience possible, and provide up to date data while cutting costs along the way.

We are looking for a Senior Strategic Account Manager to upsell our current customer base and maximize customer satisfaction. The right candidate would be one that is a self-starter, energetic, well organized and able to meet deadlines in a fast-paced start up environment. Candidate should have meaningful experience in start-ups, SaaS technology, and/or freight. 

Key Accountabilities

Manage a portfolio of 30+ project44 customers to:

  • Upsell additional project44 products (measured by MRR upsell)
  • Act as internal p44 advocate to ensure customer needs are met (measured by NPS)
  • Articulate the project44 value prop in a way that is compelling to customers
  • Manage complex sales
  • Execute phone and email campaigns within existing customer base
  • Listen and understand customer challenges and then develop and execute action plan to resolve (with help from support, engineering, product, and onboarding)
  • Ability to follow-through on commitments and communicate relevant information to internal and external stakeholders
  • Establish yourself as trusted advisor to customers
  • Navigate across different functional groups and contacts at a customer to influence decision makers and achieve desired goals

Qualifications and Preferred Skills

  • 5+ years of experience in logistics-related sales or account management position
  • SaaS or relevant technology experience preferred
  • Startup experience preferred
  • Organization, planning, timeliness, follow-through on commitments
  • Strong social skills with ability to influence
  • Honesty/integrity
  • Intelligence, able to understand our business model and execute complex sales
  • Attention to detail, data-focused mind
  • Proactivity, ability to self-start and self-manage
  • Flexibility/Adaptability
  • Calm under pressure
  • Diligent work ethic and efficiency
  • Continuous improvement
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Location

105 W. Adams, Chicago, IL 60603
105 W. Adams, Chicago, IL 60603

Perks of working here

401(K)
Casual Dress
Health Benefits
Stocked Kitchen
Volunteering Opportunities
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