Strategic Account Manager

Ocra is an AI-powered Revenue Management System (RMS) and Global Distribution System (GDS) built for hotel parking assets. Hotels use Ocra to sell underutilized parking inventory through “parking OTAs” to non-guest customers looking to park near airports and event venues.

Ocra's team of parking revenue management experts drives revenue growth without adding labor or disrupting operations, helping hotels increase net operating income (NOI) while never compromising parking for hotel guests and staff.

Ocra partners with 50+ operators and 25+ hotel groups at 600+ locations across North America. The company has raised $10M, most recently an oversubscribed $5M round co-led by Trestle Partners and MCR Hotels.

As a Strategic Account Manager at Ocra, you will be the commercial and strategic owner of a dedicated portfolio of Ocra's clients.

You will operate beyond a traditional client success function to act as a data-driven consultant and trusted advisor who proactively identifies growth opportunities. Your primary missions are to drive net revenue retention (NRR) and mitigate churn risk.

Crucially, you will be the key translator between our analytical Revenue Optimization Management (ROM) team and our clients, converting complex data into clear, compelling business strategies. You will be the client's chief advocate internally and the voice of Ocra's revenue strategy externally.

At Ocra, our client-focused approach ensures that we prioritize client needs at every step of their journey. You will own the post-sale commercial relationship, collaborating with internal teams to manage the following stages:

Strategic Onboarding & Account Planning:

• Collaborate with Sales on a pre-launch strategy to tailor agreements & define success criteria

• Oversee the post-sale handoff, collaborating with the Activations team to ensure a smooth technical onboarding and to educate clients on CoPilot capabilities

• Develop and maintain long-term, strategic Account Plans for each client, mapping their business objectives to Ocra's solutions

Data-Driven Strategy & Value Realization:

• Act as the primary strategic partner and point of contact for your assigned client portfolio

• Partner with the Revenue Optimization team to analyze performance data and translate complex pricing strategies and market insights into compelling, easy-to-understand narratives for clients

• Lead executive-level Quarterly Business Reviews (QBRs) that showcase performance, demonstrate ROI, and proactively recommend strategies for revenue growth

• Work with the CoPilot team to develop and implement these data-driven growth strategies for your client

• Signal opportunities for developing case studies and other client success stories to the Marketing team to be used in brand awareness and demand generation campaigns

Commercial Ownership & Advocacy:

• Take full ownership of your portfolio's commercial health, including managing the renewal process and contract negotiations

• Drive portfolio growth by identifying and sourcing upsell/cross-sell opportunities in partnership with the Sales team

• Act as the "voice of the customer" internally, escalating roadblocks and collaborating with Product, Revenue, and Operations teams to ensure client needs are met

• 5+ years of experience in a client-facing role such as Account Management, Client/Partner Success, or strategic consulting. Experience in B2B SaaS, hospitality, travel tech, or parking is strongly preferred.

• Exceptional executive communication skills: Proven ability to build trusted relationships with senior-level stakeholders and present complex data in a clear, persuasive manner.

• Strong commercial acumen: Demonstrable experience managing a book of business, identifying commercial opportunities (upsells), and handling contract renewals.

• Advanced analytical skills: Must be able to not only interpret data but also to build a compelling narrative around it. Experience with BI tools (Tableau, Looker, etc.) strong plus.

• Strategic problem-solving skills: You don't just solve problems as they arise; you anticipate them and build long-term solutions.

• Self-starter mentality: Proven ability to thrive in a fast-paced, remote, and results-oriented environment.

• Partnership focus: A passion for client advocacy and a relentless commitment to achieving client outcome.

• Technical proficiency: Familiarity with and discipline in using a CRM (HubSpot) and project management tools.

• Competitive salary and benefits package

• Stock option incentive plan

• Opportunity to work in a dynamic and growing company

• Collaborative and supportive work environment

• Chance to make a real impact on our clients' businesses